Global Product Specialist

Summary about this job

Detail information about job Global Product Specialist. Terms and conditions vacancy

Our Client

A well respected global lighting manufacturer & distributor, they have an excellent reputation for delivering customised energy efficient solutions for their client’s needs. From the architectural stunning, to simple LED downlights, they can cater for any project need. 

Global contracts with international retailers such Tiffany, Estee Lauder & Hugo Boss have firmly placed them as one of the major players in the lighting industry, whilst still maintaining their customer focused boutique feel. 

A strong local design team, with a real focus on innovation and R&D, allows them to deliver on full customisable solutions. Strategic growth plans for the Australian market are currently being rolled out, it is truly an exciting place to continue to grow your career. 

The Opportunity
 
The Global Product Specialist is responsible for partnering with Sales and Business Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through training, and the integration of services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator.

Be the global glue between product management and regional sales teams. Showcase value proposition and key customer benefits of the product to regional sales teams.

 
Responsibilities

• Clarify product positioning within the portfolio, with defined values per product line to address different segment needs
• Keep Product Group, Sales and channels informed on topics related to the product, such as new product availability, market, competition, quality, configuration, trends and limitations; drive technical solutions across the product line.
• Follow and understand global standards, market and customer requirements and their impact on the product portfolio
• Follow major warranty cases and quality cost drivers for assigned products/system/service and ensures a resolution
• Manage the identification of gaps and develop strategies to overcome weaknesses while mitigating risk
• Assume responsibility for product life cycle and product positioning - at global, country, and segment levels
• Control technical specifications
• Supplier management and relationship development
• Lead product Research and Development in conjunction with major suppliers

Your Experience 

• Proven record of product management in a global environment.
• Ideally you will have exposure to the lighting & electrical industry.
• Ability to follow and understands global standards, market and customer requirements and their impact on a product portfolio.
• Technical know-how, strategic thinking and business understanding to be able to manage the technical specification of product assigned.

Apply now or for information on how Bedrock can assist your search please email Shaun Fernihough at [email protected]