Online Experience Specialist
Collaborate on a broad range of optimisation activities, business objectives, and projects that enhance our customer's online experiences.
Summary about this job
Digital & Search Marketing
Company: Suncorp
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-2-1890-2278
Fax: +61-2-3476-7462
E-mail: n\a
Site: n\a
Detail information about job Online Experience Specialist. Terms and conditions vacancy
- Exposure to working with a large passionate eCommerce team
- The role is located in Melbourne
About the role
As the Online Experience Specialist, you will lead and work closely with the whole eCommerce eco system in executing online customer experience and information design by managing requirements for existing sites and digital assets, and connect with the broader team on their areas of expertise. You’ll be an active member and collaborator within the ecommerce delivery team which includes SEO, Content Mangers, Copywriters, and UX designer’s.
Your day will vary and includes business as usual (support changes to content, marketing activity, risk & compliance) to some exciting new tech stacks, test and learns and bigger projects.
More specifically you will
- You will provide Online Experience expertise for the Apia brand including our Business Improvement Program. You will work cross-functionally and with clear lines of communication with all areas engaged in digital development and execution to ensure alignment. You will work extremely close with brand and digital Marketing, Portfolio, Product departments.
- You will support Agile cross-functional team delivery for our websites. Participate in daily Agile stand-up meetings, and other Agile ceremonies. Work with and alongside marketing, portfolio, digital and technology teams in the organisation to understand the best-fit digital options and required capabilities for each of your websites.
- You will support a good Compliance and Risk Management standard. You will support the initiatives within the defined tolerance of Suncorp’s Risk Appetite Statement, to apply risk management practices in day to day work. The role must ensure principles of good conduct and ethical marketing are applied to all development opportunities.
Knowledge and Experience
- Able to deal with and influence stakeholders at all levels within the organisation
- Experience in managing successful, performance-based, eCommerce programs so some project management skills and Adobe platform experience would be desirable
- Experience in digital / interactive marketing
- Experience in online customer experience and information design
- Experience in using online analytics/intelligence tools (e.g. Site Catalyst)
- Insurance industry knowledge is desirable
Our Culture
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If this sounds like you, apply on Seek now! For further information please contact [email protected]m.au on 02 8121 3220
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