Social Media and Community Manager
Work with this leading Travel and Tourism company in being the first point of call for their social media and online channels.
Summary about this job
Digital & Search Marketing
Company: Michael Page
Location: Sydney
Work type: Contract/Temp
Salary: $40 - $60 p.h. + + Additional Benefits
Phone: +61-2-9745-4622
Fax: +61-2-1145-1976
E-mail: n\a
Site: n\a
Detail information about job Social Media and Community Manager . Terms and conditions vacancy
- 12 months FTC
- 40-60 per hour + Super
Work with this leading Travel and Tourism company in being the first point of call for their social media and online channels.
Client Details
Our Client is leading Travel and Tourism Company based in the CBD. A new role has been created in an expanding team for a competent Community manager.
This role will sit within the wider social media team and be the fast response unit for all customer queries that come through the social channels, including BAU as well as providing specialist assistance in the case of an incident or crisis.
Description
This opportunity is for a strong communicator with previous experience in social media management with a focus on community management and engagement for the brand
- Identify improvement for opportunities through customer feedback across all social media channels and work closely with the business to drive these changes to improve the customer experience;
- Provide specialist assistance in the case of an incident or crisis occurring;
- Work with Crisis Manager in developing crisis preparation documents;
- Day to Day management customer enquires through their social channels;
- Responsible for liaising across multiple teams in the to ensure social channels perform effectively and efficiently;
- Provide strategic oversight of all channels and campaigns, through the use of social media analytics to compile reports on emerging trends and channel/campaign performance.
Profile
The ideal person will possess
- Crisis and community management experience is essential;
- Previous experience in managing multiple social media account and channels with focus on customer engagement;
- Understanding of social media analytics with the ability to pull out key trends and insights
- Strong communication skills with the ability to multiple stakeholders with multiple; points of escalation
- Strong and clear copywriting and social posting skills
Job Offer
- 12 month rolling contract
- Leading Travel and tourism company
- Impeccable training and development opportunities with international opportunities
- Work with global leaders
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jacquie Nolan on 02 8292 2147.