Customer Experience Advisory Lead

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Customer Experience Advisory Lead to provide strategic advice through high quality deliverables

Summary about this job

Market Research & Analysis

Company: Ignite

Location: ACT

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-7475-1342

Fax: +61-3-2189-4364

E-mail: n\a

Site:

Detail information about job Customer Experience Advisory Lead. Terms and conditions vacancy

  • large federal government department
  • Centrally located
  • 12 Month Contract
Our client, a large federal government department are seeking a high-calibre CX Advisory Lead to provide strategic advice through quality deliverables on a broad range of challenges and projects. 

The Customer Experience Advisory Lead will provide strategic advice through high quality deliverables on a broad range of challenges, projects and initiatives. Topics of particular focus include the definition CX vision and strategy, future state design, CX economics, CX measurement framework, digitalisation, and leveraging mobile and AI to enhance both digital and human experiences. 


To be considered for this role you will need


  • 5 years’ experience in top-tier management consulting 
  • 5 years’ experience in customer experience across CX strategy, design, economics, measurement and digital 

This opportunity is for an Initial engagement term of 12 months 


For further information please contact Rani
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