Customer Lifecycle Coordinator | Marketing Coordinator | Marketing Executive
We are looking for a motivated and driven Customer Lifecycle Coordinator!
Summary about this job
Marketing Assistants/Coordinators
Company: Domestic and General Insurance
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-5050-8960
Fax: +61-2-8375-6716
E-mail: n\a
Site: n\a
Detail information about job Customer Lifecycle Coordinator | Marketing Coordinator | Marketing Executive. Terms and conditions vacancy
- CBD location close to public transport
- Permanent full-time position
- Opportunity for growth
- Work/life balance
Who are we?
Domestic & General is a warranty & insurance provider, specialising in household appliances. With thousands of colleagues across Europe and extensive experience in this space, we know how to create genuine value for our partners and their customers.
In Australia, we serve more than 1.5 million customers, protecting over 2 million appliances. We have a local office of 50 people, and a clear mandate to bring our innovative solutions to market. We offer an exciting place to work and our engaged, enthusiastic team is well supported by our international business. We are proud to have won the Australian Business Awards 'Service Excellence' Award for 7 years in a row.
What are we looking for?
We have an opportunity for an enthusiastic Customer Lifecycle Coordinator to join our Marketing team. Reporting to the Marketing Manager, you will be responsible for executing key acquisition and retention strategies that maximise customer value and profitability.
Responsibilities:
- Deliver an automated customer lifecycle program and own broader customer experience/engagement initiatives
- Scope new opportunities for growth across Direct Mail, Digital and Telesales Channels
- Analyse customer data, utilising both internal and external resources, to make recommendations for optimitising campaigns and improve business performance.
- Design and produce mandatory documentation/ marketing collateral using customer insights/ value propositions
- Plan ,execute and report on performance metrics of customer programs including Acquisition, Early Month on Book, Retention and Attrition Management.
- Successfully build positive relationships and manage operating rhythms with internal departments and external 3rd party suppliers (eg Mail house)
You must ensure all activity is conducted compliantly and clearly within company guidelines.
About you
You will have a Marketing degree or equivalent and a minimum of 3 years’ experience in Marketing/Campaign Management. Ideally, you would have relevant experience in the Insurance or Financial Services field, although not essential.
You will have:
- Exemplary written and verbal communication skills
- Outstanding interpersonal and influencing skills
- Strong advocacy for an outstanding customer experience
- Ability to use your initiative & have a strategic vision
- Good business acumen
- Highly motivation and want to contribute to our positive culture
- A willingness to ‘pitch in’ and work closely with other departments & enjoy a ‘hands on’ role
- Resilience & ability to work autonomously
- Moderate level Graphic Design experience using Adobe Indesign, Illustrator or Photoshop to develop or modify marketing collateral will be highly regarded
Applications close on Wednesday 18th July 2018.