Digital Content Manager
Help our teams develop and roll out engaging and exciting Digital Content!
Summary about this job
Marketing Communications
Company: Optus
Location: Sydney
Work type: Full Time
Salary: Base + Super + Bonuses
Phone: +61-8-1953-3598
Fax: +61-2-2863-2516
E-mail: n\a
Site: n\a
Detail information about job Digital Content Manager. Terms and conditions vacancy
- Directly impact our customer experience
- Sydney OR Melbourne based!
- Put your creative skills to use!
Who are we?
We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer focus, our challenger spirit, teamwork, integrity and personal excellence.
We’ve put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.
Optus is proud advocate of our large Digital portfolio. It is a presence that reaches out to our customers on various platforms, spanning across multi social media accounts including Facebook, Twitter,
Instagram, YesCrowd and Snapchat. It is the Optus Social Media team who are responsible for providing an amazing service to these customers across the various social platforms.
Internal Digital Content Manager (Sydney or Melbourne based)
The Digital Content team are responsible and accountable for the content and process needs for internal staff and frontline agents across all Customer Channels and Lines of Business including: Online, Digital, Service, Sales, Mobile, Fixed, Retail and all Customer Operations.
The Digital Content Manager plays a key role in leading a team to drive and support the success of our internal and frontline line staff with process and content needs to enable them and help them serve our customers. The role requires the incumbent to provide strong leadership, guidance and direction to ensure business objectives are met.
What you’ll bring
You’re a strategic thinker and you will have a track record in people leadership. Other qualities we are after will be:
• Reasonable experience in a large corporate organization managing content
• Experience in team management – track record of leadership
• Experience in Content including copywriting and publishing, editing and design
• Previous experience with understanding portals, system design, collaboration, discussion forums, intranet management, content management, information design, blogs, tagging, web analytics, social networking, content retention
• Proficient in various digital content management systems
• Experience using Google Analytics
• Information Architecture development
• An understanding of how UX and content interact
• Experience working in an Agile project, and strong project management skills
• Experience with Adobe AEM, Knowledge Management software and content management systems
• Strong skills in SEM, SEO and data analytics
• The ability to develop, test, measure and optimise digital content
If you see yourself as brave, bold and curious then come and join us in the Digital Communities.
Tomorrow is ours to create.
Employee Benefits
• Discounts with over 400 companies Australia wide (Technology, Retail, Home, Fashion and more!)
• Mobile and Broadband staff discounts
• Onsite facilities at Macquarie Park such as a Gym, GP, Mini-Mart, Cafes
• Training, Mentoring and further learning opportunities
• Staff busses to Epping and Wynyard, and back again!
http://www.optus.com.au/about/careers