Customer Insights Data Analyst

Summary about this job

Detail information about job Customer Insights Data Analyst. Terms and conditions vacancy

Who are we?

The Toll Group is the Asian region's leading provider of integrated logistics services, generating annual revenue of AU$8.3 billion and employing over 40,000 people across an extensive network of 1,200 sites throughout more than 50 countries across the world. We’re committed to providing a safe, diverse, satisfying and fulfilling workplace for all of our people. We value integrity, trust, teamwork and being open and transparent.

The opportunity?

As part of Toll Group’s new growth strategy, an opportunity has become available within Toll’s Group Sales and Marketing for a Data Analyst to provide support the Voice of Customer (VoC) team in the collation, analysis an dissemination of information/data for the customer insights and customer centricity program.

Reporting to the Insights and VoC Manager, key accountability and responsibilities will include, but not be limited to:

• Collating and collecting of customer data, in order to feed Toll Group's analytics initiatives
• Liaising with internal stakeholders to collect customer information for upcoming analytics initiative
• Supporting the VoC team as the gatekeeper of centralised customer data utilised by the VoC team, including processes and procedures related to the administration of the customer database
• Maintaining and supplying of customer related data and analytics
• Maintaining and ongoing development of customer related databases for Australia and key geographies

The ideal candidate?

The ideal candidate will have previous experience as a data analyst with conceptual and technical understanding of database administration and structure. In addition, the successful candidate will have experience in quality processes related to customer contact databases, a systems and process thinker with a passion for process improvement.

The successful candidate will also have intermediate to advance Excel skills and proficiency using Qualitics or VoC platforms. Your exceptional Communication, Relationship Building and Stakeholder Management skills along with a passion for Continuous Improvement are highly regarded.

In return, you will be rewarded with an inclusive and dynamic team environment, a passionate company culture and the opportunity to be an integral part of Toll’s new direction.

For further information contact Charity Balila on 03 9049 4000, or click 'apply now' to submit your application.

Note: We will not accept unsolicited CV’S from recruitment agencies/third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV’s sent directly to line managers.