Market Research - Fieldwork Operations Supervisor

Summary about this job

Detail information about job Market Research - Fieldwork Operations Supervisor. Terms and conditions vacancy

Market Research – Fieldwork Operations Supervisor

Who we are: 
EY Sweeney is a fully integrated part of the EY Advisory business, offering research and strategy planning services to a wide range of businesses across Australia.  Being a major player in the market research industry, we have a client centric, outcome driven approach. Our Advisory division provides recommendations to our clients based on market research data, and the quality of this work has won some of Australia’s largest projects in the market research industry.

About the role:

Two x Fieldwork Operations Supervisor positions available for the office management of Team Leaders and fieldworkers. Supervisors are responsible for the achievement of team goals by directing up to twelve Team Leaders in the office and over 70 field staff.

This position is office-based with occasional field days to validate and provide coaching to our staff working in the field.

To be considered for this role, you must be available for three to five shifts per week. Shift requirements and length may vary.

Our projects operate 24 hours a day/7 days a week. As a result, it is an expectation your roster will occasionally cover weekends and night shifts on a rotational basis.

This role will involve the following responsibilities:

• Building high performance teams, with a focus on people development and client deliverables
• Performance management, team goal creation, ongoing coaching and feedback
• Stakeholder management, understanding the client and project to consistently meet quota
• Establishing required project resources and scheduling
• Recruitment, on-boarding and exit processes
• Cost and budget considerations within project management requirements
• Escalating issues to relevant Support Managers as necessary
• Report documentation to meet internal and external industry standards
• Workload allocation and contingency planning
• Leadership of team meetings and events
• Effective communication with project managers, data analysts, senior members of EY Sweeney and external stakeholders
• Driving initiatives for continual innovation of processes and work culture

This role requires the following competencies:

• Passionate about people development and the ability to develop strong teams
• Situational awareness and sound judgement; management of confidential or sensitive information
• Demonstrated resilience and the tendency to be energized by tough challenges
• Positivity and enthusiasm for new learning opportunities
• Strong organisational skills and the ability to multi-task
• Well-developed problem solving and analytical capabilities
• Tendency to thrive in fast paced, dynamic corporate environment

• Impeccable written and verbal communication
• Superior attention to detail
• Intermediate to Advanced technical Excel skills
• Microsoft Office and custom applications as required
• Experience in an office or administrative role
• Previous Market Research Field experience desirable
• Formal training in marketing, business, psychology or closely related field will be highly regarded

What we offer:

• Above award hourly rates plus allowances (in accordance with the provisions of the NUW and AMSRO market research industry agreement)
• Flexible working arrangements
• Professional development and potential career progression
• The opportunity to work with one of the largest professional firms in the world, which holds an excellent global reputation for company culture through ‘building a better working world.

In your expression of interest please include a cover letter highlighting your suitability and addressing the below questions with approximately 100 words per question.

1. Providing motivational coaching and feedback is integral to building a successful team. Please provide an example of when your ability in this area has led to successful outcomes.
2. To meet quotas and KPIs in the midst of challenging circumstances requires strong organizational focus and the ability to think on your feet. In what ways has your professional experience strengthened these key competencies?
3. Working with data, rosters and schedules through an excel platform is key to the role. Identify your Excel competencies when dealing with data sets and schedules and provide clear examples.

Applicants deemed potentially suitable will be invited to attend an interview at our Sydney office.

To express your interest in the role, please upload your resume and cover letter to Seek.