Senior Advisor (Market Analysis)

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You will work in a transformational customer experience program for one of Queensland’s largest state government departments.

Summary about this job

Market Research & Analysis

Company: Department of Transport and Main Roads

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-8-8772-9898

Fax: +61-2-9268-4290

E-mail: n\a

Site:

Detail information about job Senior Advisor (Market Analysis). Terms and conditions vacancy

  • Full time, temporary until 30/06/2019
  • Salary in the range of $94,769 to $101,396 per annum excluding superannuation
  • Flexible work arrangements are available

Department of Transport and Main Roads / Brisbane

 

  • Full time, temporary until 30/06/2019
  • Salary in the range of $94,769 to $101,396 per annum excluding superannuation
  • Flexible work arrangements are available

 

In the role of Senior Advisor (Market Analysis) you will contribute to Transport and Main Roads’ insight into the expectations, perceptions heitr nd satisfaction of our customers and implement strategies to enhance their experiences. You will be part of a new team that is passionate about putting the customer at the centre of everything we do in delivering transport for prosperity. In this role you will contribute to an in-depth understanding of customer needs and service design and delivery opportunities by:

 

  • designing and undertaking market research involving a variety of qualitative and quantitative research methods
  • analysing and interpreting customer data, including customer feedback to identify themes and priorities
  • identifying and applying tools to deliver customer insight (including software, data collection, analytical and visualisation methods)
  • providing technical expertise in market research and evaluation techniques relevant to customer transport needs to inform business decision-making, using appropriate communication methods tailored to specific stakeholder groups
  • providing expert advice and supporting strategic planning by contributing innovative ideas to help develop customer experience strategies
  • supporting identification of service improvements by proactive participation in issues analysis and process, product and service redesign
  • draft documentation such as cabinet submissions, ministerial correspondence, briefing notes, policy/research papers and business cases

 

The successful candidate must be self-managed, be able to work in a dynamic and close team environment and have the skills to develop and maintain co-operative relationships with internal and external stakeholders.

 

For further information about this position and details on how to apply, please visit the Queensland Government Smart Jobs and Careers website www.smartjobs.qld.gov.au.

 

Job Ad Reference: QLD/280286/18.

 

Closing Date: Friday, 6 July 2018

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