Senior CRM Analyst

Summary about this job

Detail information about job Senior CRM Analyst. Terms and conditions vacancy

Are you passionate about CRM and keen to share the benefits with our internal stakeholders?

A market leader in the beverage industry and highly regard internationally across consumer industry is looking to recruit a Senior CRM Analyst. You will be joining a fast paced business constantly expanding with revolutionary and breakthrough products.

To support this continued growth substantial investment in the CRM/ Sales Force Automation area has continued. At the forefront of the company's expansion strategy their CRM team is currently engaged with the enhancement and optimisation of key business processes.

Key deliverables:

• Take ownership for a selection of complex numerical business processes managed by the CRM team and act as the 'subject matter expert' to provide support to the central and local users
• Analysing, simplifying and prioritising requirements; translating and documenting into detailed technical/ functional specifications. Ensuring that the identified solutions do not conflict with the existing business processes or cross functional applications
• Devising solutions to business problems and supporting company's sales efforts in a cost-effective way by determining the requirements of a project or program, and communicating them clearly and precisely to stakeholders, facilitators and partners
• Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification
• Troubleshoot when/ where necessary
• Successfully develop strong working relationships with key stakeholders in order to maintain communication and manage expectations in regards to product functionality and delivery
• Prepare business communications including presentations, summaries for the management and reports

Key skills and experience:

• Degree in business analytics or related discipline
• A process person used to operate in environments where complexity is high (or errors are costly) with a genuine interest to investigate the root cause of issues and the necessary business acumen to establish logical links between processes and their components coupled with the ability to collapse and streamline them to reduce inefficiencies
• 3+ years' experience in a Business Analyst role with demonstrable key contribution to mid-large cross function business projects
• Able to review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures
• Proven expertise in Salesforce
• Able to translate business requirements into written specifications and/ or visual aids (e.g. PowerPoint, Visio etc)
• Experience of communicating complex technical/ functional concepts to non-technical audiences
• Highly numerate with the ability to interpret data and trouble shoot problems
• Excellent communication skills with the ability to engage and influence stakeholders across our organisation both internal and external
• Prioritise workload and manage own time to meet agreed targets and deadlines
• Proficient with Microsoft Office Suite