CRM & Loyalty Manager - PETstock Head Office

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Exciting opportunity for a CRM & Loyalty Manager to join our large, passionate and proactive team here at Head Office!

Summary about this job

Direct Marketing & CRM

Company: PETstock

Location: Ballarat & Central Highlands

Work type: Full Time

Salary: n\a

Phone: +61-8-7573-2437

Fax: +61-7-1403-1430

E-mail: n\a

Site:

Detail information about job CRM & Loyalty Manager - PETstock Head Office. Terms and conditions vacancy

  • Vibrant, fast-paced & fun workplace culture.
  • Love your job, with a company built on family values.
  • Great staff benefits for Pet Lovers.

About PETstock:

At PETstock, we aim to help pets inspire every person, every family, every day. We’re a global pet care retailer with more than 150 sites across Australia and New Zealand. We cater for a pet’s every need by providing a huge range of animal care products, food and services including pet grooming, training and world class veterinary hospital care.

PETstock is passionate about making a difference for pets in need by raising money and awareness through our in-house charity foundation, PETstock Assist.

Recognised in numerous Employer of Choice award programs, PETstock treats its team members like part of the family. Our team are empowered and supported to grow themselves to be the best they can be. You won’t be treated as a number and you have many opportunities to grow both professionally and personally.

Check it out for yourself what it’s like to work at PETstock by visiting our PETstock People Instagram page or LinkedIn page.

The role

PETstock is a fast-growing company and  as such we have an exciting role for a CRM & Loyalty Manager to join our Marketing team. At PETstock our customers are our absolute #1 priority!

This pivotal role drives our loyalty program, PETstock Rewards. You will have the responsibility to create and implement customer loyalty strategies and solutions across the company, creating a personalised experience for all PETstock customers to ensure the messages that we deliver are giving a fantastic, tailored experience.

Some key responsibilities for the role will include:

  • Have a passion / love for pets!
  • Strategize, plan and execute loyalty and promotional marketing campaigns, based on customer need
  • Analyse and interpret customer data to enhance campaign and loyalty performance
  • Partner with IT to ensure effective data management and lead best practice CRM
  • Lead weekly, monthly and yearly Member reporting and offer insights for strategic decision making
  • Manage loyalty communication needs including data selection and segmentation strategies, campaign testing and execution, and customer communication scheduling
  • Support quantitative and qualitative customer insight initiatives
  • Leverage member transaction data to provide a quality data analysis and reporting service to supplier partners, including campaign analysis, customer purchase behaviour and insight
  • Lead and manage the customer loyalty team of three

    To be successful in this role you must have:

    • Degree, qualifications and proven 3+ years’ experience in Marketing
    • Experience in Loyalty programs, campaign Marketing and e-Marketing
    • Proven  2+ years’ experience with Marketing automation tools, highly desirable: Oracle Responsys
    • Strong CRM knowledge, most desirable: Pronto 
    • A solution focused approach, with the ability to prioritise and manage conflicting priorities
    • Outstanding  communication skills – both verbal and written
    • Team  management, leadership skills

    Being part of our PETstock family means you also gain:

    • Fantastic Ballarat CBD location.
    • Generous team discounts for you and your family (your pets too!).
    • Your place within a vibrant company built on family values.
    • Access to PETstock’s #petspiration health and wellbeing program which is focused on supporting you to be physically and mentally fit for the future.
    • Make a difference in the lives of pets and their families by contributing to PETstock in-house charity foundation.
    • Discounted health care, banking and financial services.


    How to apply: 

    If you think you have the necessary skills to excel in this role please forward your application and resume by clicking the APPLY NOW button.


    Application period closes Sunday 22nd July 2018


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