Channel and Delivery Specialist

Summary about this job

Detail information about job Channel and Delivery Specialist. Terms and conditions vacancy

• Permanent opportunity, Docklands Head Office Location
• Key intermediary for our various Customer Correspondence teams
• Prior experience managing and measuring third party supplier performance ideal

Customers and local communities are at the heart of our business and we continually strive to improve the way we service and support them. As a specialist sitting in our Channel & Delivery function, you will provide effective operational oversight at a National level of service and strategic suppliers and channel partners. A truly niche and bespoke function, Channel & Delivery is responsible for the management of third party contracts and relationships with Transurban’s providers of Retail Payment and Banking Channels. The team is also responsible for our Tag Management and related Customer Correspondence functions, and plays a key role in the delivery of projects and initiatives within the broader Customer Operations function.

Sitting in our Customer team, you’ll be part of a department that puts people first. We never stop exploring new ways to make life better, inside Transurban and out. Neither will you. Collaboration and development are top of our agenda: we want you to make an impact that extends far beyond the job you excel at. That’s why we’ll encourage you to share your ideas as we help you pursue the career you want.

The impact you’ll have

• Supplier management, and more specifically the delivery and administration of large and complex commercial contracts, forms a significant part of the role, and you’ll lean on your ability to build effective relationships with these suppliers in order to perform your role effectively
• You’ll continually analyse the performance and efficiency levels of our third party suppliers, always looking for ways we can improve processes and service levels, which in-turn will satisfy the demands of our customers
• You’ll build rapport, build credibility and gain commitment across all levels of the business, effectively managing stakeholder expectations through successful delivery of business outcomes
• You’ll be a key driver in our payment channel development and expansion function, using your planning and organisation skills to ensure reliability and consistency with implementation, 3rd party management and reporting
• A key intermediary for our various Customer Correspondence teams, you’ll facilitate the flow of data and information between internal teams and external suppliers, ensuring tag orders are delivered within agreed timeframes
• Achieve monthly and annual revenue forecasts and accruals per Retailer account.

The talents you’ll bring

• A natural builder of relationships, you’ll enjoy getting on the front foot, embedding yourself in the business and collating information from a variety of sources
• Analytical and incisive, you’ll spot issues and use your own ingenuity – and that of your team – to solve problems collaboratively
• You’ll be a savvy and effective negotiator, and must have some experience that required you to manage third party supplier performance
• A lateral thinking, you won’t be afraid challenge business models and processes ultimately helping Transurban strengthen its position with existing channel partners whilst identifying future growth opportunities
• Experience in a corporate operations or procurement function will be highly advantageous, with distribution management of goods being particularly appealing.

About us
Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Start changing the world around you. Apply now!