Manager Communications and Customer Engagement
Sydney Location - great team!
Summary about this job
Other
Company: AMP Services Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-3116-3170
Fax: +61-7-6267-7880
E-mail: n\a
Site: n\a
Detail information about job Manager Communications and Customer Engagement. Terms and conditions vacancy
Preparing communications to key stakeholder groups and planning the change elements and engagement with Licensees and Advisers in the Review and Remediation (R+R) process
About the role
- Setting policy and procedural standards and ensuring operational teams compliance
- Co-ordinate reporting and communication activities including regular newsletters, regulator communication, management reports, focus groups, team forums and presentations
- Support and leadership of Change and Continuous Improvement
- Ensuring that issues, trends, and themes are reported back to the Senior Manager - Advice and Customer Engagement.
Duties
- Drafting and socialising communications to Adviser, Customers, other external and internal stakeholders
- Drafting board papers to help initiatives go through the Risk governance model
- Reporting on the progress and numbers of the change initiatives to senior management and external stakeholders which includes the design and preparation
- Providing support in drafting formal letters and packs to ASIC and APRA
- Directing Change and Continuous Improvement resources to implement new initiatives and change, and manage the Adviser and Customer impacts
Skills & experience
- Understanding of the financial planning process and day in the life of an Adviser
- Ability to influence, understanding of Licensee/Adviser relationships
- Knowledge of advice delivery process Experience required
- Two years’ experience in a communications or change role in Wealth management environment
Our Culture
We enjoy a culture that recognises individuality yet encourages collaboration, giving real meaning to our work and making a difference to our people and our customers.
Benefits
Access a great range of benefits such as flexible working options, retail discounts, onsite gym, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & diversity
AMP welcomes people with all kinds of life and work experiences. Our individual differences - and collective strength - make for great employee, customer and business outcomes. What unique insights could you bring to the AMP team?