Loyalty Manager

Summary about this job

Detail information about job Loyalty Manager. Terms and conditions vacancy

• Opportunity to lead a team
• Lead the Loyalty strategy through to execution across AGL
• Join an ASX 50 organisation that truly understands the importance of its people

About the role

Located at our state of the art offices in Melbourne, we have an exciting opportunity for a Loyalty Manager to lead the Loyalty strategy through to execution across AGL to increase customer engagement, loyalty and advocacy.

Leading a team of highly skilled Marketers, this role is also accountable for the planning, development, execution and optimising marketing initiatives that deliver to the Customer Marketing Plan and ultimately the Customer Markets objectives.

Key accountabilities

The role will have three direct reports and will be responsible for developing and executing the Loyalty strategy that recognises and rewards customers for their depth and breadth of relationship with AGL, driving advocacy and loyalty – increasing retention of AGL customers.

The purpose of the Loyalty Manager role is to lead the development of the Loyalty strategy that leverages new and existing propositions.

Some of the key accountabilities are as follows:

• Develop Loyalty marketing strategies that leverage AGL’s brand, products and capabilities to deliver to Customer Markets priorities
• Collaborate cross functionally across Customer Markets to align on priorities and resourcing
• Manage and negotiate strategic partnerships that will deliver value to AGL and our customers
• Leverage data, insights and capability to personalise communications with our customers, align offer, message and channel to customer need
• Drive a culture of high performance amongst the team of Marketers and encourage a lean and AGILE approach to delivery
• Drive the financial planning to optimise the allocation of Marketing budget to drive productivity and optimal ROI

About you

If you are a strategic thinker, have strong stakeholder engagement skills, demonstrated leadership skills in a similar role and a strong business acumen, this may be the perfect role for you.

Some of the key skills we are looking for are as follows:

• Demonstrated experience in Integrated Marketing strategy development and execution. 
• Proven experience developing whole of business Loyalty proposition strategies including but not limited to Rewards.
• Experience delivering omni-channel personalisation at scale through platforms such as Adobe Campaign, Sitecore, Pega. Marketo would be highly regarded.
• Previous leadership experience in complex environment including leading direct reports
• Relationship, Budget and supplier management.
• Understanding of communications development, campaign management & implementation and production processes and how this relates to the online space.

What’s in it for you?

You’ll be working in an A-grade building with state of the art activity based working facilities. Being supported by our new flexible ways of working. We call it Smarter Working.

You’ll get the opportunity to work with some of the most engaged and innovative in the business. Being exposed to more opportunities to advance your skills and career.

Working in a company the size of ours the sky’s the limit for your career aspirations and we’re focused on investing in you.

About us 

Come with us on a journey of exploration, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians.  With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

How to Apply

If this sounds like you, we would love to hear from you.

Please apply by emailing your cover letter and CV to [email protected] with the role title as the subject line.