Customer Experience Manager
Be part of a fast growing service and technology company that is challenging the way Health Insurance is purchased in Australia.
Summary about this job
Product Management & Development
Company: ItsMy Group
Location: Melbourne
Work type: Part Time
Salary: n\a
Phone: +61-8-8191-7641
Fax: +61-8-8725-4979
E-mail: n\a
Site: n\a
Detail information about job Customer Experience Manager. Terms and conditions vacancy
- Part-time and flexible environment
- Newly created role due to growth - exciting career opportunity
- Convenient city fringe location, parking and shopping
Who are we?
The ItsMy Group was formed 5 years ago. We are a fast growing services and technology company that is challenging the way Health Insurance is purchased in Australia.
Passionate about our people, partners and customers, we are fortunate to work with a number of iconic Australian Brands, providing Health Insurance Comparison services and technology to their customers, delivering to them the highest level of customer service.
We are inviting an experienced and proactive person who would like to work in a flexible and convenient city fringe location (Richmond Victoria Gardens).
Role and Key responsibilities
The role involves responsibility for our marketing initiatives and CRM database and as such requires liaison with senior management, the sales teams and external marketing agencies.
To do this you will need to have a strong understanding of on/offline marketing and using both in-house and third-party technologies and analytics and how these underpin a company’s sales and marketing performance in acquiring new and nurturing existing customers.
Working closely with key internal stakeholders you’ll provide insight into future customer contact strategies and initiatives across online, EDM, SMS and voice, build business intelligence models and identify improvement opportunities and thus develop the company’s customer database.
In addition, you will ultimately assume responsibility for developing further the companies contact strategy (phone, email, chat and SMS) using its multi-channel telephony and CRM system as the hub.
Skills
You will need to be flexible and multi-disciplined with a strong technical background and, given the variety of the role, possess excellent communication skills.
Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion.
Organisational and self-management skills including the ability to deal with conflicting priorities, timeliness and attention to detail.
Proven experience within a medium – large sales and marketing driven company would be highly beneficial
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