Senior Client Services & Marketing Manager (FTC -12 months )

Summary about this job

Detail information about job Senior Client Services & Marketing Manager (FTC -12 months ). Terms and conditions vacancy

What is the focus of this role?

• The Senior Client Service and Marketing Manager is responsible and accountable for the business relationship and program delivery of a key client within the Aimia portfolio.
• The focus of the role will be to ensure flawless delivery of all project, program and strategic marketing initiatives.
• It is the Senior Client Service and Marketing Manager’s responsibility to drive results, ensure client satisfaction and consistent quality work from their account team.

Responsibilities include:

• Ownership of client satisfaction via the flawless delivery of all Aimia account service offerings, utilising resources productively and managing expectations effectively.
• Having a thorough understanding of Aimia’s systems and processes to aid in the management, delivery and execution of projects as required.
• Best practice project management, leading the Aimia and client project teams to deliver flawlessly.
• Development of marketing, promotional and channel plans in consultation with internal and external stakeholders to meet program objectives.
• Work alongside internal and external stakeholders to develop strategic, long-term partnerships.
• Ensure all stakeholders are aware of and are driving agreed program objectives and KPI’s.
• Working closely with the client Marketing Team and internal stakeholders to develop and plan key marketing activities
• Lead and manage a team of account service and marketing resources. Ensure the team adds value with every interaction with our client, this includes structured performance management, career development opportunities and motivation to play to strengths.
• Work with direct reports to ensure all relevant processes are documented.
• Overseeing all aspects of web refreshes and management, including devising strategies to drive program engagement and reward redemptions.
• Working closely with internal and external stakeholders across all areas of the business, which may include development of briefs for Analytics, Rewards, IT Contact Centre and Communications Campaigns.
• Monitor client budgets to ensure effective financial management of the account.

Client Consulting

• Drive the production of compelling solutions and business cases to support the client’s overall business objectives.
• Develop and coordinate regular strategy sessions with the client.
• Nurture a professional, strategic relationship with at least 2 levels of client relationship.
• Become a trusted and reliable partner, instilling a level of trust and service provision that matches Aimia’s values.

Essential skills and experience:

• Minimum 8 years’ experience within the marketing/loyalty industry, 4 years of which should be in account service.
• Sound understanding of marketing, customer experience strategies (below the line, digital and CRM) and project management disciplines, including a good understanding of Information Technology deployment.
• The ability to manage projects and work streams successfully and profitably whilst building and maintaining strong client relationships.
• Ability to lead, manage and motivate a team of direct reports.
• Superior written and verbal communication skills.
• Plans and carries out responsibilities with minimal direction.
• Strong and confident presentation skills.
• This will be a FTC for 12 months with potential to go permanent

Useful characteristics include:

• Confident and easily able to build rapport
• Flexible and adaptable to changing environments
• Energy, enthusiasm and positive attitude with a desire to progress
• Self-motivated and ability to motivate and lead others
• Ability to accept direction and suggestions for development
• Methodical in approach to the completion of tasks

What is success in the role?

• Seamless day-to-day management of the account across both project and marketing activities, resulting in a valued partnership.
• Ability to consistently add value and be proactive in all interactions with internal and external teams, whilst working with minimal supervision and making excellent business decisions consistently.
• Creating and maintaining excellent client relationships.
• The ability to engage and lead the account team and other stakeholders within Aimia.
• The ability to act with maturity in situations both internally and externally in the best interests of Aimia and its clients.
• Coordinated cohesive delivery of all services.
• Working closely and effectively with other Aimia departments and individual stakeholders.
• Managing and retaining a highly motivated team.

Why would you not take the role?

• If you prefer to work as an individual contributor rather than in a team environment
• If you are not numerical
• If you do not possess a good eye for detail
• If you are not passionate about marketing and account management
• If you prefer to work as a supplier rather than a valued partner of the client