Customer Insights Analyst

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Looking for an experienced Customer Insights Analyst with expertise in Qlik Sense to join our team.

Summary about this job

Market Research & Analysis

Company: Bendigo and Adelaide Bank

Location: Adelaide

Work type: Full Time

Salary: n\a

Phone: +61-2-1623-8394

Fax: +61-2-8600-1452

E-mail: n\a

Site:

Detail information about job Customer Insights Analyst. Terms and conditions vacancy

  • Permanent, full-time position
  • Located in either Bendigo, Adelaide or Melbourne

Customer Insights, part of the Customer Voice business unit, is responsible for building, promoting and leveraging the frameworks, processes and skills required to support the organisation with relevant and actionable insight about our customers.  The ability to be truly customer-connected is dependent upon gaining a deeper understanding of our existing and prospective customers, and therefore the Customer Insights team plays a critical role in supporting the organisation in achieving our customer-connected strategy.

Customer Insights operates as a small core team, but extends virtually through to other resources involved in analytical roles across the organisation.  The function is actively engaged with senior business stakeholders, thereby ensuring that the focus and insights are aligned and driven by the business unit strategies, and most importantly the expectations and voice of our customers.

Reporting to the Senior Manager - Customer Insights, the Insights Data Analyst will primarily focus on the mining and collation of customer data, and the creation and evolution of our self-service data visualisation dashboards.  The role will also work with business stakeholders and the broader team to understand the customer and business outcomes that we are seeking, perform targeted data analysis to derive actionable insights, and then present the outcomes and recommendations back to the stakeholders with clarity.

This is a hands-on role covering research, data mining and analysis, data modelling, and specifically the design and development of dashboards using the Qlik platform (Qlik Sense).  The role requires strong experience in data structures and analysis, including scripting and SQL skills, and demonstrable experience in leveraging the Qlik platform.

The Insights Data Analyst must be a proactive, inquisitive, analytical thinker who is able to derive insight from information and communicate effectively at all levels of the organisation to articulate the outcomes and drive understanding through effective data presentation and visualisation.  Whilst operating within a small team, this role will actively engage with other individuals working in this field across the organisation, and will have the opportunity to work within small virtual teams focused on particular themes or areas of analysis.

The Insights Data Analyst role presents an exciting opportunity to proactively influence and support the evolution of insight and analytics as a critical, relevant, strategic and valued capability across the organisation that delivers outcomes for our business and helps us to be more connected with our customers.

To view the position description - click here  Customer_Insights_Analyst_PD_Jun_2018.docx

 

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