Member Communications Manager

All vacancies of AustraliaMarketing & CommunicationsMember Communications Manager

HCF has an exciting opportunity for an experienced Communications Manager to join our Marketing team on a 12 month fixed term contract!

Summary about this job

Marketing Communications

Company: HCF Australia

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-9676-1015

Fax: +61-7-8173-9210

E-mail: n\a

Site:

Detail information about job Member Communications Manager. Terms and conditions vacancy

  • Opportunity to join the largest Not for Profit Health Insurer
  • Competitive salary package + discount on private health insurance
  • Located at the newly furbished HCF House in the heart of Sydney's CBD

About HCF:

HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people.

About the Role:

Reporting to the Head of Member Marketing and Communications, the Member Communications Manager will devise, manage and implement streamlined member communications across both traditional and digital communication channels.

This high profile role is critical to our member experience strategy, and is responsible for managing key mailing house relationships and executing large scale mandatory communications, as well as supporting marketing activity aimed at cross sell, upsell and retention.

With 1 direct report, this role works closely with a broad range of business stakeholders including Brand, Digital Marketing, Analytics, HCF Eyecare, HCF Dental, Customer Service, HCF Life and other divisions as required.

To be successful in this role you will demonstrate the below skills and experience:

  • Tertiary qualifications in marketing/communications and/ or advertising /commerce or related field.
  • 5-10 years’ experience in management of external direct mail suppliers and data, including internal data briefing, mail house briefing and developing communications logic.
  • Marketing communications & direct marketing, inclusive of data segmentation in medium to large organisations
  • High level of data and digital literacy
  • Good organisational abilities, personal initiative, team player, analytical skills, people/team member management, coaching and development.
  • High level of written and verbal skills. 
  • Ability to interact with, and present ideas effectively to, Leadership team-Chief Officers, Business Managers or other Business Unit stakeholders; external stakeholders as required and necessitates; build and present business cases.
  • Formal project management skills; project management experience esp. in cross functional projects
  • ADMA certification in Direct Marketing and / or Data handling
  • Data mining and analysis and extraction for customer insights and effective message segmentation
  • Use of the full Microsoft suite of software with emphasis on Excel and Project Manager

HCF offers a wide range of employee benefits including:

  • Discount on health insurance
  • Family & friends day
  • Training & development opportunities
  • Networking events
  • Paid Parental Leave Scheme
  • Study Assistance

We believe in developing our people to assist in driving continuous improvement within the organization. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

To be considered for this role, submit your application via the link today.

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