Communications Specialist

Summary about this job

Detail information about job Communications Specialist. Terms and conditions vacancy

• Utilise your high calibre writing skills and make life easier for our customers
• Join a progressive culture where you'll have a real chance to influence outcomes
• Docklands Head Office location, permanent opportunity

Customers and local communities are at the heart of our business and we continually strive to improve the way we service, support and communicate with them. As a Communications Specialist sitting in our Marketing function, you will create engaging content and cultivate messaging that will drive customer action towards business and communication objectives, ultimately making it easier for the customer to do business with us.

By thinking smarter, sharing better and adapting ahead of the curve, our people make a meaningful impact – for our customers and our teams. Together, they push further. They define change. And in doing so, they grow their diverse talents while building something to be proud of.


The impact you’ll have

• You’ll create engaging copy, gathering information from a variety of sources and adapting your content across a range of channels
• You’ll form a strong partnership with our Marketing Communications Manager, helping deliver a range of marketing and customer communications and managing the tactical execution of a host of associated activities that:
  • drive digital adoption of existing customers
  • increase customer conversion
  • increase awareness of retail brands and have a positive impact on brand sentiment
  • assist customers to manage their accounts
• You’ll help champion the brand identity across all developed materials
• You’ll competently engage and partner with a host of external vendor partners, regularly providing briefs to creative agencies to aid the creation and delivery of relevant campaign collateral.

The talents you’ll bring

• You’ll bring a minimum 3-5 years’ experience in a marketing or related function gained via agency or an internal “marcomms” department, underpinned by an undergraduate degree (minimum) in Communications, PR, Journalism or a related field of study
• Strong writing, editing and proofreading experience, combined with expert language skill, allowing you to create material that will inspire our customers into action
• A natural builder of relationships, you’ll enjoy getting on the front foot, embedding yourself in the business and collating information from a variety of sources
• You’ll possess a sound understanding of the marketing and communications function for an organisation that spans corporate and consumer audiences
• Digital and social media experience, including Consumer related industry experience is advantageous
• You must bring some experience in liaising with external partners and third party suppliers, including creative agencies and mail houses (preferred).

About us
Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Start changing the world around you. Apply now!