Digital Customer and Product Lead

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Join our multi award winning organisation in the role of Digital Customer and Product Lead in a 12-month maternity leave contract position.

Summary about this job

Digital & Search Marketing

Company: Bank First

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-8447-1009

Fax: +61-3-9748-4308

E-mail: n\a

Site:

Detail information about job Digital Customer and Product Lead. Terms and conditions vacancy

  • Opportunity to join an award-winning customer owned bank
  • Enhance customer experience through digital touchpoints
  • Champion data-driven decisions to support customer outcomes

Your new company
Bank First, formerly Victoria Teachers Mutual Bank, is a customer owned bank, founded by teachers in 1972. We provide retail banking to our customers and a better banking experience through outstanding customer service. We’ve built a strong financial position and offer a range of products and services to support and empower our customers to reach their goals.

Your new role
The Digital Customer & Product Lead is responsible for defining and maintaining the product vision and roadmap for key digital assets and initiatives. At a high-level, responsibilities include ensuring ongoing success of our digital touchpoints, striving for excellent online customer experience, and continuously aligning overall product vision with business and strategic objectives.

This is a 12-month maternity leave contract position.

What you will need to succeed
You will have a minimum 3 years’ experience working in a product/product owner role and be tertiary qualified in Marketing, Business or Information Technology. You will also have:

  • Experience working with product teams in an agile and waterfall development environment
  • Sound knowledge of current online technologies, best practice design principles and development approaches
  • Experience in aspects of online applications and systems (web and mobile) and can work with developers and technology teams to prioritise and make technical trade-offs if required
  • Experience in leveraging data, including usability research and market analysis, to deeply understand products, define product requirements and set metrics that measure success.
  • Excellent stakeholder engagement skills, with the ability to deal directly with and present to senior management and board members if required.

What you will get in return
This opportunity will see you working as part of a great team for an award winning organisation. We offer a competitive salary package and a broad range of other benefits to support the health and wellbeing of our people.

What you need to do now
To be considered for the role, please send your CV and any appropriate supporting material addressing the above criteria to:  [email protected]

Applications close:  3 August 2018

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