Customer Service Advisor
Due to growth within our Service Department, we are seeking a motivated and organised individual to join the Gowans team in a customer facing role.
Summary about this job
Automotive Trades
Company: Gowans Motor Group P/L
Location: Devonport & North West
Work type: Full Time
Salary: n\a
Phone: +61-2-2664-9640
Fax: +61-3-7973-8791
E-mail: n\a
Site: n\a
Detail information about job Customer Service Advisor. Terms and conditions vacancy
At Gowans Motor Group we have a commitment to delivering a genuine first class guest experience, along with an outstanding level of professionalism in our Showroom and Service and Parts departments.
Due to growth within our Service Department, we are currently seeking a professional, courteous and confident person to join our team in Burnie as a Customer Service Advisor.
Our ideal applicants will have previous experience in a Customer Service role. We do encourage people with a strong customer relations background to apply, as we are able to provide extensive training if we find a suitable candidate.
You will utilise your administration and customer service skills to act as the principal contact between the dealership and our customer, for repair and maintenance service on vehicles.
In this role your main responsibility will be liaising with the Service department guests, both face to face and over the phone following prescribed procedures and manufacturer requirements.
The successful candidate will be responsible for:
- Dealing with customer enquiries and scheduling Service bookings
- Meeting and greeting customers into the Service department
- Determining the customers needs and communicating these to the workshop
- Advising customers on the progress of their vehicle
- Providing superior customer service
Key skills and desired attributes include:
- A confident, courteous and professional nature
- Administrative skills
- Effective time management skills and the ability to multitask
- The ability to sell and offer recommended services over the phone
- The ability to handle and address any customer concerns / disputes that may arise in a professional manner
- An open manual drivers licence is essential
You will be a motivated and organised individual with experience in a customer facing role, with a strong focus on providing exceptional customer service.
To apply, please forward your resume and cover letter via email to [email protected] or to Human Resources PO Box 1233 Burnie TAS 7320
All applications will be treated in confidence and only shortlisted applicants will be contacted.
Applications close Friday 20th July 2018