Customer Service Manager - Cleaning Services
Re posting for a friendly & supportive opportunity for a rare CS Manager position in S E Suburbs - Cleaning experience & customer care skills- crucial
Summary about this job
Cleaning Services
Company: Crossroads Human Resources
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-5598-8528
Fax: +61-3-3566-5128
E-mail: n\a
Site: n\a
Detail information about job Customer Service Manager - Cleaning Services. Terms and conditions vacancy
This business is highly regarded within the industry for delivering quality cleaning services. They are looking for a Customer Service Manager to lead an experienced cleaning team and manage some important contracts. Ensuring high quality service and long term relationships is key.
The Role
This role will ultimately be responsible for the management of all aspects of the contracts. This means monitoring contract performance against agreed KPI's; building mutually beneficial,long term client relationships; providing strong leadership and direction to Supervisors and teams and driving a culture of safety and customer care.
Duties will include:
- Supporting a team of excellent cleaners (we want our teams to feel positive and proud)
- Liaising with the customer on a daily basis & responding building processes that support the on-site supervisors.
- Manage quality standards and OH
The Successful candidates will need to have:
Experience in leading a team of people in some capacity.
- Previous supervisor experience in the cleaning industry
- Experience in the Cleaning Industry and/or property maintenance (A background in facility cleaning – sporting facilities, hospitals, education, industrial, council will be advantageous)
- Excellent communication skills; both written & verbal.
- Be self-motivated, a team player
- Current,valid Australian driver's licence
- Knowledge of Melbourne
- Knowledge of infection control and prevention of cross contamination
- Good negotiator, good listener, good levels of self-motivation
- Experience in roster preparation and budget management
- A good planner, and project management skills
- Experience dealing with Contractors
In summary, this position will give you the chance to work for a wonderful employer that is rapidly growing and making a huge impact in the commercial cleaning sector. Finally, you will find a highly competitive salary, ongoing training; career progression and a great working environment in a company that values their employees.
What you need to do now.
We are interviewing now and want to build a shortlist during this week. We are reposting this ad from a few weeks ago and therefore those who have already applied will be considered against any new applicants.
Please apply via the link below and we will be in touch with the shortlisted candidates for the next interview stage.