Technical Services Officer (OEM)

Summary about this job

Detail information about job Technical Services Officer (OEM). Terms and conditions vacancy

• Global Equipment Manufacturer
• ANZ Market Leader
• Extensive Training Provided

The primary focus of the Technical Services Officer is to provide professional and effective technical support to my Client's Service Technicians, sub-contractors and select end-user customers. This role would suite someone who is an excellent communicator with experience in fault-finding electrical equipment, likely from an electrical trade or electrical engineering background. Ideally you are looking for less physically demanding work (as this is an office-based role) or an opportunity to develop new skills-sets.

Client Details

My Client is part of a global group of companies that designs, manufactures and markets an extensive range of equipment widely used within the hospitality, health-care, defence and other commercial sectors the world over. In addition to providing sales and marketing of their own products and select high-end imported brands, my Client also offers exceptional customer support with repairs, maintenance and installation services spanning all of Australia. They pride themselves on delivering exceptional value to their clients, with high quality products, customer-service and high-calibre technical support forming the basis of their success.

Description

Main Responsibilities:

• Provide clear, concise and professional technical support and advice to the company's technicians, sub-contractors and customers, as well as to the sales and spare parts teams on occasion
• Assisting service providers with fault diagnostics and trouble shooting over the phone
• Analysing and rectifying customer concerns/issues using established company procedures
• Conversing with customers over the phone, via email and in person (where appropriate) in order to provide information about products and services
• Keeping records of customer interactions

Other secondary responsibilities:

• Attend training provided by suppliers
• Develop and present technical training to Technicians, Customers and Sub-contractors
• Provide support to team members developing and delivering training
• Assisting with obtaining information from suppliers regarding parts and technical information
• Provide feedback to suppliers on material defect reports (MDRs)

Profile

This role would suite someone who is an excellent communicator with experience in fault-finding electrical equipment, likely from an electrical trade or electrical engineering backgrounds. Ideally you are looking for less physically demanding work (as this is an office-based role) or an opportunity to develop new skills-sets.

To be successful in this role you will possess the following:

• 5+ years experience working "hands-on" with electrical, refrigeration or other gas devices
• Current (or lapsed) electrical or gas licenses, or electrical engineering degree/certificates will be highly regarded
• Understanding of regulatory environment relating to installing, altering, repairing, servicing and testing electrical and/or gas equipment - also highly regarded
• Ability to interpret wiring diagrams
• Demonstrable experience in electrical fault-finding and trouble shooting
• Enjoy supporting others with a customer-centric mentality
• Excellent communication skills both written and verbal, with a professional phone manner
• Patience and resilience is essential
• Able to use initiative to solve problems
• Computer literacy, ability to learn new systems (online catalogues, manuals, databases)

Job Offer

The successful applicant will be joining a well established and successful company and will receive a generous base salary and superannuation as well as the opportunity to join a skilled and dedicated service team.

• Office based role (no more crawling into awkward spaces or lifting heavy objects)
• Free on site parking
• Inner-north side of Brisbane location
• Fast-paced, challenging role during work hours - no need to take any work home. Ever.
• Rewarding role that is guaranteed to provide you with learning and development opportunities for your career.