Technical Services Officer

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Use your great customer service skills combined with electrical/engineering knowledge to help solve technical problems

Summary about this job

Technicians

Company: Moffat Pty Ltd

Location: Perth

Work type: Full Time

Salary: n\a

Phone: +61-2-9488-2254

Fax: +61-8-9122-2647

E-mail: n\a

Site:

Detail information about job Technical Services Officer. Terms and conditions vacancy

  • Provide technical advice and training on our products
  • Based in our new office in Balcatta
  • Electrical/Engineering background an advantage

Moffat is a world leader in the supply and service of commercial catering and bakery equipment. Our product range includes ovens, slices, mixers, steamers, blast chillers, dishwashers, fryers, salamanders, combis, ice machines and many more! We pride ourselves in developing leading edge equipment and delivering great customer service. 

 

We are seeking an experienced and motivated Technical Services Officer to join our Technical Services team based at our new Balcatta office being a part of our national team. You will report to our Technical Services Manager and be part of a larger, growing and successful organisation that employs over 350 employees and exports products to 50 countries worldwide.

 

The primary purpose of this position is to provide technical advice, predominately on the phone to our technicians, subcontractors and end users. You will have exceptional customer service skills as your day will be spent helping your customers resolve their technical enquiries. As you will become the 'expert' in our equipment you will also prepare and deliver training on our equipment to our own Technicians and Subcontractors.

 

Ideally you will have:

 

  • Proven technical knowledge. A current trade licence or engineering qualification is preferable.
  • High level customer service skills
  • Ability to solve complex problems
  • Excellent computer literacy
  • Clear, concise and professional communication and good listening skills
  • Friendly and polite disposition and willingness to help both customers and the business
  • Ability to follow up and deliver on promises
  • Previous experience delivering technical training would also be an advantage

 

What's on offer?

 

The successful applicant will be joining a well established and successful company and will receive a generous base salary and superannuation as well as the opportunity to be a part of a skilled and dedicated Technical Services team.

 

To apply, please submit your details by clicking on the "Apply for role" button and upload your resume and covering letter detailing your skills and salary expectations.

 

***No Agencies please***

 

Moffat is an Equal Opportunity Employer

 

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