Security Control Room / Operations Centre : Full Time

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Exciting opportunity to join leading Security Employer in state of the Art offices in Essendon Fields.

Summary about this job

Security Services

Company: Wilson

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-8381-7545

Fax: +61-7-4569-1399

E-mail: n\a

Site:

Detail information about job Security Control Room / Operations Centre : Full Time. Terms and conditions vacancy

  • Control Room - New Modern Offices in Essendon Fields
  • Great Professional Team Environment
  • Rotating Roster for work/life balalnce

About the Company
Wilson Security is a leading Australian provider of integrated security services.  From security guards and mobile patrols, to alarm responses, concierge and armed guarding, we offer high quality solutions to suit any organisation.  Our successful operations are underpinned by superior performance and the strength of our relationships.

About the role
Wilson Security are now seeking full-time operators to join the team at our new state of the art Security Operations Centre at Essendon Fields. These positions will report directly to the Operations Centre Team Leader and will have the responsibility of coordinating the delivery of security services to Wilson Security's national client base, from within our 24/7 Operations Centre.


The Key responsibilities and duties of this position include, however are not limited to:

  • Dispatching of mobile patrol services and alarm responses to Wilson's National Client base
  • Escalation of operational issues & incidents, including report writing.
  • Coordination of after-hours static guarding services.
  • Monitoring of local and remote CCTV feeds, including remote building access control systems.
  • Call centre duties, including answering of phone calls and emails.
  • Data entry of information into propriety operating systems.

The successful candidate should possess the following skills/qualifications:

  • Possess a current Victorian Security Licence with Control room.
  • Experience in a high-volume call/operations centre environment would be highly desirable.
  • Demonstrable computer literacy skills.
  • Strong verbal communication skills, including high levels of customer service and conflict resolution skills.
  • Strong written communication skills, including incident report writing.
  • Ability to multi task and work autonomously in high paced team environment
  • Strong negotiation skills with the ability to think laterally and solve problems

If interested in this opportunity please click on APPLY and submit your application (resume and cover letter) which will be treated in the strictest confidence. 

Wilson Security Pty Ltd is an Equal Opportunity Employer.

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