Customer Experience Analyst

All vacancies of New ZealandInsurance & SuperannuationCustomer Experience Analyst

Help us become truly customer-centric and digitally enabled by delivering business insights and leading the evolution of our VoC programme.

Summary about this job

Other

Company: nib nz limited

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-3-279-3281

Fax: +64-3-789-8412

E-mail: n\a

Site:

Detail information about job Customer Experience Analyst. Terms and conditions vacancy

  • Help write the next chapter of our exciting story
  • Work for a company that cares for their clients and their people
  • Develop and deliver business analysis and insights and manage the VoC programme

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health insurance. We also have a huge appreciation for what drives our organisation to be at its best: our people. They're motivated, driven, and totally dedicated to our clients.

That's why we're looking for an experienced CX Analyst who can contribute to the redesign and implementation of our customer journey through:

  • ensuring we have analytics and insights to improve our CX and commercial levers as well as creating and maintaining value driver trees which demonstrate linkage between operational, NPS and commercial metrics
  • evolving our VoC programmes to align with Group and uses best in class methodologies
  • effectively managing the operational performance of the VoC platform

  • developing and reporting NPS performance metrics that set CX and operational targets.

To be successful in this role you will need the following:

  • A relevant tertiary degree

  • Customer experience knowledge with well-developed CX analysis skills

  • Ideally, five years in an analytical role with responsibility for delivering business analysis and insights

  • Demonstrable levels of commercial and business acumen

  • Able to work as a team player and is an effective communicator

  • Can engage and influence stakeholders

Not only can we provide an opportunity to work with a dedicated bunch of people and a role that will challenge and reward you on a daily basis, we also offer additional benefits such as an incentive plan, discounted health insurance, free life insurance, income protection and additional annual leave days.

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