Customer Services Team Leader (CSTL)
Two experienced Customer Service/Contact Centre management professionals (one will be located in our Dargaville office and one in Mangawhai office).
Summary about this job
Local Government
Company: Kaipara District Council
Location: Northland
Work type: Full Time
Salary: n\a
Phone: +64-9-440-2211
Fax: +64-9-112-2402
E-mail: n\a
Site: n\a
Detail information about job Customer Services Team Leader (CSTL). Terms and conditions vacancy
- Providing leadership to Customers Service/Call Centre representatives
- This role will provide backup support for the other CSTL
- If required you will undertake all CSR role duties and responsibilities
Kaipara District Council are seeking two experienced Customer Service/Contact Centre management professionals who enjoys providing leadership to Customers Service/Call Centre representatives, enabling them to deliver service excellence that is consistent with industry practice and in line with Kaipara District Council's vision and values. You will have extensive knowledge and experience working with developing, implementing and maintaining customer contact management, and would love to become knowledgeable about all facets of Council business so that you can provide exceptional service to our community.
We are Kaipara District Council, and our mantra is to make Kaipara a place where it's easy to live. In the customer services team this means we make it easy for people to do business with us.
That's where you come in. On a day to day basis you will be providing leadership to either the Mangawhai or Dargaville Customer Service Centre representatives team, effective provision, installation/configuration, operation and maintenance of the CIC Systems hardware and software (with IT support); providing assistance to the Group Manager and leading customer service delivery best practice, through all customer interface challenges and drive improved customer satisfaction and business improvements for the organisation. This role will provide backup support for the other CSTL and if required you will undertake all CSR role duties and responsibilities.
But best of all you'll be working with a team of professionals who care about their community and want to make a real difference.
This is an opportunity not to be missed. Apply today!
To apply for this job go to: "kaiparadc.recruitmenthub.co.nz"& enter ref code: 4234478.
Applications close 22 July 2018