Customer Service & Loan Set Support - Medical Devices - (South Island, NZ)

Summary about this job

Detail information about job Customer Service & Loan Set Support - Medical Devices - (South Island, NZ). Terms and conditions vacancy

• Join A Leading Global Medical Technology Company
• Great Team Culture
• Excellent Career Development And Progression Opportunities

Role Title

Customer Service & Loan Set Support (South Island, NZ)

Location

Christchurch, New Zealand

Summary

To provide an effective interface between Smith & Nephew and its customers. To receive, inspect and dispatch instruments and devices including loan kits.

This role is responsible for providing support to a market-leading range of Healthcare products within the fields of Advanced Surgical Devices and Advanced Wound Management. Key customers include public and private hospitals.

Essential Job Functions

• Determining and fulfilling customer requirements (includes processing of customer orders, providing information on products, availability, pricing etc.) This function involves a great deal of liaison with Divisional staff, internal operational staff and freight carriers, etc.
• Supporting field sales staff by efficient communication of relevant information and response to requests
• Pick, pack, check and receive all stock, including loan sets
• Receive process and dispatch loan set/ kit returns and ensuring they are intact and in condition to be re-issued in a timely manner
• Quality inspection of returned material/ equipment.
• Identify and confirm status of returned material/ equipment in SAP
• Decontamination processing of returned equipment
• Assist with stock rotation of inventory and remove expired items where necessary
• Identify discrepancies in bookings, ensuring Corrective Action Preventive Action (CAPA) takes place on all occasions to minimise Company risk
• Perform domestic & International shipping duties and ensure delivery information is communicated to relevant departments
• Manage the daily running of the warehouse ensuring all bookings are completed in a timely manner in order to meet branch surgery dates

Education

• Diploma level and above desirable

Experience

• Proven experience and success track record in a similar customer service and/or loan set/kit officer role
• Exposure to the medical industry and devices preferred
• Experience in CSSD desirable

Technical Knowledge & Competencies

• Good understanding of the order fulfillment process in NZ public and private healthcare facilities
• Good understanding of warehousing and transportation methodologies
• Sound knowledge in SAP
• Training in Good Manufacturing Practices (GMP)/ Good Warehousing Practices (GWP), desirable
• Good computer proficiency in MS Office
• Good numerical skills
• High attention to detail
• Excellent communication skills
• Superior customer focus
• Ability to establish and foster long-term relationships with internal and external customers
• Able to work without direct supervision
• Can use initiative and follow instructions accurately
• Being physically capable of being on feet for several hours a day
• Being able to lift and shift heavy items
• Demonstrate good mechanical comprehension and hands on ability with surgical instruments

Applications

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ, and CV must be in MSWord format. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

Smith & Nephew is committed to helping people regain their lives by repairing and healing the human body. We believe that this can only be achieved by establishing mutually beneficial relationships with all of our stakeholders including patients, healthcare professionals, investors, and employees. If you share our passion for innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients. We value the diversity of our people and welcome applications from everyone.