General Manager - Customer
This is a newly-created role and a rare and exciting opportunity to join the leadership team of New Zealand’s premier ski resorts
Summary about this job
General/Business Unit Manager
Company: NZSki Ltd
Location: Otago
Work type: Full Time
Salary: n\a
Phone: +64-9-297-3555
Fax: +64-7-215-1989
E-mail: n\a
Site: n\a
Detail information about job General Manager - Customer. Terms and conditions vacancy
About the role
Are you a customer-focused superstar who loves our mountains like we do? Are you up for the challenge of developing on-mountain products that exceed the current and future expectations of our customers?
Sharing our passion for the mountains and our love for the simple fun of skiing and riding is at the heart of what we do here at NZSki. We’re driven to make sure every single customer has a memorable experience of fun and adventure that’s driven by this passion.
This is a newly-created role and a rare and exciting opportunity to join the leadership team of New Zealand’s premier ski resorts (Coronet Peak, The Remarkables and Mt Hutt). This role reports directly to the CEO and leads our Guest Services and Snowsports departments.
This is a full-time permanent position based in the beautiful location and outdoor adventure playground of Queenstown; travel to Methven will also be required from time to time to catch up with the team there.
About you
You will have extensive experience in leading customer-facing teams in complex organisations and, ideally, experience in the snowsports and tourism industries. You will be able to demonstrate how you’ve implemented improvement in end-to-end customer processes through managing change in people, process and systems. You will have the ability to build and maintain awesome relationships with key stakeholders in the snowsports industry. Ideally you will already have strong industry contacts to allow you to remain informed of future industry trends.
A collaborative work ethic is crucial to the success of this role; you will need to work closely with our GM Marketing and the Ski Area Managers to ensure all departments are delivering seamless service for our guests.
You will be commercially savvy to support business growth opportunities and implement initiatives that enhance our customer experience and loyalty.
If you are a snowsports or customer service professional don’t let this once-in-a-lifetime opportunity pass you by.
Visit our website www.nzski.com/employment for further information and to apply. Applications close July 29.