Customer Support Specialist

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Company: Talent Army

Location: Auckland

Work type: Full Time

Salary: n\a

Phone: +64-4-469-8669

Fax: +64-3-354-6698

E-mail: n\a

Site:

Detail information about job Customer Support Specialist. Terms and conditions vacancy

  • Do you have software experience or knowledge?
  • You will be handling all customer queries across different channels
  • Previous customer support experience is required.

Our client is a NZ based SAAS company that builds awesome software that helps people manage their businesses smarter.  They are going through an exciting and exponential period of growth and expansion and are looking for exceptional people to come on the journey.
  
To support this growth, they’re looking for an experienced and driven Customer Support Specialist to join the small team in the CBD office. You will be someone who can understand their customer, empathize with their pain points, and help them along their journey.

This role includes
  • Being the front line responder for handling all technical customer queries
  • Assisting in software setup and user training
  • Evaluating feedback and constraints
  • Providing excellent customer service

They're looking for an experienced and driven Customer Support Specialist who can deal with front line phone, email, chat and ticketed technical support for our cloud based software, along with other software support related tasks.

  • You will have a minimum of 2 years’ experience in a support role, ideally in a software environment.
  • You’ll be competent with technology and actually understand what the “cloud” and a “web browser” are and can explain the concepts behind how they work.
  • You’ll need to be patient and cheerful by nature, and adaptable with handling a range of different personalities that you’ll encounter.
  • The ideal candidate must have an excellent, confident telephone manner, and the ability to develop excellent customer relationships. Any knowledge of software or hardware technologies a definite bonus.

The essential skills required:
  • Previous support level experience
  • Dedicated to meeting the expectations and requirements of customers
  • Clear communicator and excellent phone manner
  • Data entry skills
  • Problem solver

Company culture:

 A fun and friendly office environment - open and honest communication to make people feel comfortable sharing and engaging (not to mention the office dog Fergus)!

A positive team & family spirit - the team have respect for one another and will back you 100% while finding solutions to the world around us.

Curiosity is encouraged. The business was built because they were curious about how new technology could grow their own business from good to great.

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