Sales Support

Summary about this job

Detail information about job Sales Support. Terms and conditions vacancy

• Be a part of the world's largest container shipping company
• Work with our diverse local team as well as colleagues globally
• Career development, growth opportunities and a comprehensive benefits package

• Be a part of the world's largest container shipping company.
• Work with our diverse local team as well as colleagues globally.
• Career development and growth opportunities.
• Central Auckland location
• A comprehensive benefits package.

As a Sales Support in our Sales team, you will help develop and nurture strong, profitable and long-term client relationships through regular customer interaction, feedback any market or competition information to the organization, assist in meeting team budgeted volume and yield targets through the use of the sales tools provided, support Sales Executives' activities in terms of preparing tenders, service and rate proposals, address invoice disputes proactively to minimize their occurence and reduce outstanding payments, and meet sales effectiveness KPIs based on customer interaction and recording business opportunities.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

This role reports directly to the Sales Support Manager in New Zealand.

We Offer             

Located in our modern Central Auckland office, Maersk Line New Zealand Branch is part of the world's largest container shipping line that has a history stretching back more than a century. As a Maersk Line employee, you will play a significant role in contributing to the productivity of the New Zealand economy.

At Maersk Line New Zealand Branch, our remuneration package includes health insurance for you and your family, superannuation, participation in our incentive programme, extensive development and career opportunities, plus all the activities and events we offer our employees throughout the year.

Key Responsibilities

Support Services to Sales Executives

• Manage and respond to pricing, service and general information enquiries in a timely and accurate fashion.
• Prepare and deliver tender documents and client service / rate proposals within stated timelines.

Developing Customer Relationships

• Build strong business relationships with clients.
• Be an integral part of the sales team helping to manage all client related initiatives.

Sales and Contract Maintenance

• Prepare and maintain client data files as necessary.
• Accurately reflect sales agreements in MARS. 
• Actively engage in sales related IT and business process improvement initiatives and ensure timely and accurate updates of crucial sales support systems such as MARS, Insight and SCV.
• Actively contribute to full vessel capacity utilization, participate in volume drives or campaigns as needed and ensure targets are met.
• Ensure all closed won business is booked and shipped.
• Follow pricing guidelines and parameters for the individual trades and adhere to the relevant regulatory matters. Ensure relevant information provided by your manager is reflected in customized client solutions.
• Achieve nil disputes on rates you have filed. Any disputes, you are to actively drive the disputes process to ensure corrective action taken and educate offenders.
• All genuine business opportunities to be logged in Insight and qualified.
• Ensure service delivery tasks are handled by the correct department. Ensure your customers know who their key contact is within each department and when required, organize joint calls.

Teamwork

• Actively participate in Sales meetings. Weekly attendance and participation required.
• Teamwork KPI to be achieved. Positively contribute to the sales team and work with team members to achieve team goals.

Who we are looking for

• Previous sales support or customer facing work experience
• Excellent interpersonal, presentation and communication skills
• High attention to details 
• Must have a can-do and positive attitude
• Organized and willing to go the extra mile
• Proficient in MS office applications
• Ability to adapt to different scenarios
• Ability to deal with various stakeholders
• Must be eligible to work on a permanent basis in New Zealand 

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Application Process

Bringing a diverse mix of best and brightest talents to Maersk Line is critical to our continued success. That is why we uphold a meticulous screening process. The first step of the hiring process is for you to create your profile in our Maersk Careers website. If you find this role suitable to your experience and qualifications, start filling in your online application right away thru the link below:

https://jobsearch.maersk.com/vacancies/publication?pinst=005056A5088A1ED897F9AF78B7808C09