Customer Services Representative
Diverse role with a highly reputable, award winning security company that is 100% New Zealand owned and operated.
Summary about this job
Customer Service - Call Centre
Company: Matrix Security Group Ltd
Location: Auckland
Work type: Contract/Temp
Salary: n\a
Phone: +64-3-648-1530
Fax: +64-6-457-7171
E-mail: n\a
Site: n\a
Detail information about job Customer Services Representative. Terms and conditions vacancy
- Full-time fixed-term role - parental leave cover
- Close knit team
- Free staff parking
Matrix Security Group Ltd is a leading supplier of residential and commercial security systems throughout New Zealand. Our professional operations run 24/7 and we have a reputation for delivering on our promises – both to our clients as well as to our staff.
This role is pivotal to providing support and accurate advice and information to customers and colleagues. Working in the security industry, you will find that no two days are the same. Our Customer Services team support several other departments, providing a variety of challenges.
Responsibilities include:
- Organising service technicians and troubleshooting technical problems
- Assisting with the contact centre
- Administrative support for multiple internal departments
- Maintaining & improving company procedures
- Updating customer databases
- Responding to account enquiries
- Processing inbound emails and follow up calls
Our idea applicants will have:
- A minimum of 3yrs of Customer Service Experience
- Strong written and verbal communication skills
- Excellent attention to detail
- Ability to take ownership and follow through until the process is completed
- Drive and determination to ensure desired outcomes are reached
- Confidence in contributing ideas and improving systems
- Excellent attention to detail
- Good computer knowledge – using Microsoft Office Suite at an intermediate level
- Flexibility to work rostered shifts - including Saturdays
- Preference will be given to applicants with - experience using Patriot, a current Certificate of Approval and/or Contact Centre experience
This is a terrific opportunity to join a highly reputable, award winning security company that is 100% New Zealand owned and operated. We provide a supportive environment, opportunities to complete NZQA recognised training and a fabulous reward and recognition programme.
If this sounds like the role you are looking for, please apply here with your CV and cover letter or email [email protected] to find out more.
All applicants must be eligible to work in New Zealand and be able to obtain a Certificate of Approval from the Private Security Personnel Licencing Authority.