Senior UC Engineer
An opportunity has come up for a Senior UC Engineer based in our Wellington office.
Summary about this job
Networks & Systems Administration
Company: Dimension Data New Zealand
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-9-126-1759
Fax: +64-4-283-3313
E-mail: n\a
Site: n\a
Detail information about job Senior UC Engineer. Terms and conditions vacancy
Do you believe you can do anything? Then we’re here to help you do it.
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 47 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.
We are currently looking for a Senior UC Engineer to support the business in achieving its strategic objectives.
Your primary objective is to ensure zero missed service level agreement conditions focusing on the third line support for high complexity incidents.
What we expect you to do
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Take full ownership for managing the incident to resolution within the service level conditions.
- Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
- Perform the necessary hand over procedures in cases where shift work is required.
- Produce breach and other reports to identify failures and short-comings.
- Focus on third line support for high complexity incidents.
Here's what we are looking for in candidates for this job
- Bachelors Degree in ICT/Network Engineering.
- CCNP (Collaboration) and/or Skype for Business Certifications.
- At least 6 – 8 years’ work experience in a similar role.
- Demonstrate solution and service knowledge.
- Possess sound knowledge of Collab infrastructure and systems.
- Demonstrate problem analysis and solution formulation skills.
Join our growing global team and accelerate your career with Dimension Data. Apply today!
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.