Service Desk Engineer
We have a fantastic opportunity for a motivated, self-driven, technical professional with excellent customer service skills.
Summary about this job
Help Desk & IT Support
Company: Layer3 Limited
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-7-285-1430
Fax: +64-6-972-5620
E-mail: n\a
Site: n\a
Detail information about job Service Desk Engineer. Terms and conditions vacancy
- Variety is the hallmark of this role
- Great Team Environment based in Upper Hutt
- Permanent Position
Layer3 is a Managed IT Service and Cloud Provider based in central Upper Hutt. Our core strengths are implementing, deploying and supporting IT infrastructure for small to medium sized businesses in the Wellington Region and around New Zealand.
We are seeking a professional and enthusiastic person for the role of Service Desk Engineer to join our growing team.
As an level 1 Service Desk Engineer, you will act as a point of contact for customers seeking technical assistance over the phone, email and onsite at customer premises. You will be troubleshooting systems and network problems, diagnosing hardware/software faults, maintaining computer systems, supporting new applications.
To be successful in this role, the ideal candidate will have:
- Proven experience within level 1 Helpdesk environment.
- Proven ability to troubleshoot computer problems.
- Experience with Microsoft technologies including Office 365 is preferably.
- Able to multi-task and time manage.
- Ability to work independently and assist team members in resolving customer problems.
- Can communicate with non-technical people.
- Excellent customer facing skills. Superb written and verbal communication skills are essential.
You will be working in an environment that encourages you to be innovative and driven, Layer3 is a business that wants you to be successful and will encourage you to do more to benefit your career.
If you believe you fit the above requirements, then please forward your CV and covering letter to [email protected]
To be considered you must also meet the following: - Be currently based in the Wellington Region - Must have New Zealand Permanent Residency or Citizenship and have a clean full New Zealand drivers licence.
Only shortlisted candidates will be contacted.
Applications close Wednesday 25th July.