Cloud Application Support Specialist
Do you have excellent front end troubleshooting skills and an outstanding customer support background. CLICK THROUGH!
Summary about this job
Help Desk & IT Support
Company: 920
Location: Auckland
Work type: Full Time
Salary: n\a
Phone: +64-3-921-2027
Fax: +64-6-118-1437
E-mail: n\a
Site: n\a
Detail information about job Cloud Application Support Specialist. Terms and conditions vacancy
- permanent position in Auckland
- Training opportunities and excellent benefits
- Working hours between 10am-7pm
We are looking for an experienced Cloud Application Support Analyst with excellent technical skills troubleshooting the user interface of apps and providing outstanding customer support.
THE ROLE
You will work as part of a global team and will support customers from all around the world. This organisation has a passion for excellence and their aim is to provide the best customer experience possible. They provide excellent benefits such as gym membership and insurance for yourself, your family members and pets, as well as free snacks in their beautiful centrally based office.
Within this role you will analyse and diagnose the technical issues for customers, as well as filtering information back through to the product team to improve softwares overall. You will develop technical expertise in various technologies, including User Interface, Authentication, System performance and Mobile Devices, to clarify, verify and solve technical issues. Besides developing technical and product expertise, you will be responsible for collaborating continuously with clients from all around the world on phone, as well as with cross-functional teams.
YOU WILL NEED
- A bachelor degree in Computer Science or a related discipline
- At least 3 years of experience providing level 2/ level 3 technical support focused on applications
- Experience in diagnosing application issues from the user interface through to database level
- Ideally you will have an understanding of Mobile software such as iOS and Android
- Excellent communication skills both written and verbal
- Familiar with keeping customers up to date throughout the resolution process
- Be a quick learner and motivated to learn new systems and technologies
- Be able to prioritize and manage challenging situations in a fast-paced environment
- Be able to work between 10 am – 7 pm regularly
HOW TO APPLY
If this sounds of interest and you would like to learn more please Apply Now through the button below.