Service Delivery Manager

Summary about this job

Detail information about job Service Delivery Manager. Terms and conditions vacancy

• Modern central Christchurch location
• Values based organisation - integrity, passion, determination
• Senior role in a dynamic and complex environment

• Modern central Christchurch location
• Values based organisation - integrity, passion, determination
• Senior role in a dynamic and complex environment

What’s in it for me?
Our client is a household name in New Zealand and increasingly so around the world. This is an excellent opportunity to join a highly professional and motivated team who are passionate about what they do and the sector they operate in. With steady growth in their IS team this role will offer challenge, diversity in projects and the opportunity to showcase your previous Service Delivery experience and knowledge base.

What would I be doing?
Sitting within the Information Systems wider team this role will lead the Service Delivery function across retail, distribution and support office teams, and will include responsibility for management of the IT Service Desk team ensuring that industry best practices are identified, adopted and improved. Included in the IT Leadership team you will be expected to work closely with other teams to balance and prioritise the Service Delivery function.

Specifics include but are not limited to:

• Ensure timely resolution of IT operational issues
• Reduction of IT operational risks and definition of solid plans to mitigate them
• Change Management policies and procedures are up to date and followed
• Maintain a good working relationship with Vendors and ensuring that they are delivering support services according to their SLAs
• Ownership of customer service functions within the Information Systems team
• Reporting of Team performance against Service Level Agreements
• Assess internal feedback and implement continuous improvement initiatives
• Own Change & Problem Management policies and procedures
• Work closely with the wider IT functions to ensure that IT operational SLAs are maintained.

What do I need?
Success in this role requires senior level experience with a least 7 years in a similar leadership role supporting Information services in a multi site, geographically dispersed retail environment. You will need working knowledge of ITIL across Service Desk, Incident Management and Problem Management. You will also need to demonstrate a history of being customer focused, results orientated, analytical, and display business acumen across the retail sector and project management
  
What do I do now?

• Apply using the Apply button on this page

Who are we?
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT and Technology sector.

Jobseekers come back to us time after time as we look out for them and provide sound, unbiased guidance throughout their careers. Our clients keep coming back because we do what we say we’ll do, working to genuinely understand their business, their culture and their unique dynamic. Keep up to date with all that is happening in your local IT and Technology market by registering with us now at www.sourced.kiwi

Overseas and New Zealand bound?
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