Case Manager / Team Administrator - Are you looking for variety on the Shore?

Summary about this job

Detail information about job Case Manager / Team Administrator - Are you looking for variety on the Shore?. Terms and conditions vacancy

• Takapuna Beach location
• Busy and varied workload
• Dynamic organisation

The FDR Centre is part of the New Zealand Dispute Resolution Centre (NZDRC) and is recognised and respected as the leading provider of Family Dispute Resolution services in New Zealand. 

A large amount of the Centre's work involves FDR Mediation - the specialised mediation service used to resolve issues relating to the care and contact of children as well as disputes involving wills & trusts, relationship property, elder care etc.

As such, it is critical that all applicants are able to work in an environment where confidentiality is paramount. 

Candidates will have highly developed oral and written English language skills, strong communication and relationship building skills and be able to understand and explain complex issues clearly and precisely.  You must be confident in handling complex emotionally charged enquiries and display high levels of empathy with our clients who are working through life changing issues.

The Role

This is an interesting and unique opportunity to join a dynamic organisation based on Auckland's North Shore. You will be working closely alongside NZ's most respected family dispute resolution professionals. This role is perfect for you if you are a 'detail' person, love variety and enjoy juggling a varied workload as the role combines case management and general office administration. You will be based in the heart of Takapuna around the corner from Takapuna Beach. The role is a permanent full-time position and salary is commensurate with experience.

Key tasks include:

• Case Management duties: Responding to inquiries from the public and legal profession regarding our services, providing support to our dispute resolution professionals, case management of individual cases, organising hearings and mediation conferences, data and statistical analysis and reporting.
• PA duties: Managing multiple email accounts, Proofing documents and articles for publishing. Preparing presentations for conferences and seminars. You will also be responsible for formatting and editing documents and spreadsheets so your MS Office skills must be first-class as a very high standard of literacy and accuracy is expected.
• Office Administration: Ensuring the smooth operation of all office systems and equipment.
• Business Development: An ability to speak confidently with potential clients about our services and a willingness to promote our services to the legal profession, government departments, professional bodies, trade and industry groups, and the community.

Skills and experience

You must have more than 5 years administration experience and an eye for detail to apply for this role. You will also need to demonstrate:

• outstanding oral and written English language skills as your job will entail writing and editing various documents for publishing as well as front line customer service;
• a high level of familiarity with all MS Office products, particularly Word and Excel;
• an eye for detail when formatting large complex documents;
• strong communication and relationship building skills;
• the ability to work independently and proactively with an organised and structured approach to all tasks;
• the ability to earn the confidence and respect of our stakeholders;
• an ability to multitask and work to deadlines;
• a pleasant, courteous and helpful manner;
• empathetic and helpful telephone manner and
• flexibility and a true can-do will-do attitude.

It would be advantageous if you also have:

• experience with website CMS systems;
• experience using online publishing software;
• SEO skills or an interest to learn;
• familiarity with Xero or other accounting software
• experience with electronic file management systems; and
• knowledge of private dispute resolution processes and legal systems

Who are we looking for?

As the office based team is small and the work load high, we are looking for a self-motivated individual who is able to get on with the job and work effectively in a small office situation. There is a high degree of autonomy in this role and you will need to be able to manage your workload efficiently.

You will be situated at the Reception desk and be first point of contact for visitors so a high degree of professionalism is a must. You will also be answering phone queries from potential clients so a polite and courteous phone manner is essential. 

You will need to have an outgoing personality, the maturity and confidence to interact with people from all walks of life, and the ability to switch between tasks effortlessly. Every work day can be quite different so we are looking for someone who is able to work on a number of on-going projects as well as manage every-day office duties. There can be times when the workload will be high so you will need to be able to remain calm and focused and work well under pressure.

How to apply?

Please send through an updated copy of your CV and properly formatted cover letter  to Nikki at [email protected] why you believe you are the person we are looking for.

Please note: ONLY applications from those currently in NZ with appropriate permanent working entitlement will be considered. All applicants must have a clean criminal record.