Customer Service Manager

Summary about this job

Detail information about job Customer Service Manager. Terms and conditions vacancy

• Well established family business with a great team
• Every day is different and brings different challenges
• Stable B2B customer base - you build strong relationships with customers

About the business and the role

Established in 1991 by our current owners, Globelink is an importer and distributor of quality, innovative electrical components and accessories for the New Zealand market. We source and distribute mainly to OEMs and electrical wholesalers, with a mix of lighting, specialty, and general electrical products.

We partner with leading brands from around the world to bring market leading products and solutions to the NZ market that meet the NZ market's needs. 

To support our customers and to provide market leading service, we have three warehouses in Palmerston North, Auckland and Christchurch.  We also have sales offices' in Auckland, Palmerston North and Christchurch.

We are looking for a Customer Service Manager to lead our Customer Service team.  This is a small but highly talented team located in Palmerston North and Auckland. Reporting to the General Manager, we are looking for someone that is motivated to succeed, committed to high quality outcomes and looking to be part of a team that is committed our customers..

This role is located in our head office and main warehouse in Palmerston North (Milson).

Job tasks and responsibilities

Key tasks and responsibilities include:

• Coordinate and manage the team and resources used to deliver exceptional and professional customer service to Electrical Wholesalers, Plumbing Wholesalers, Trade Outlets, DIY Stores and Electrical Contractors, answering their queries and service requests.
• Design, implement and execute processes, policies and procedures that ensure consistent levels of service are delivered across the customer service function.
• Assist customers by answering product and service questions, suggesting information about other products and services.
• The team process customer sales orders, credit requests, sample requests and all general enquiries that come in via phone, email and EDI.
• They also provide pricing and stock availability information to customers.
• Keep customers updated on status of back orders, new ranges and deliveries.
• Communicate and coordinate between Warehouse, Sales, Marketing and the rest of the Customer Service team in meeting customer needs.
• Provide support to our Field Sales team so that they are more effective and successful.
• Update CRM and Sales Quotes databases.
• Demonstrate and promote a proactive commitment to health and safety and the environment whilst complying with company policies.
• Contribute towards Globelink's One Team approach and be an active part of working with and promoting our values.

Skills and experience

The successful candidate will have:

• Experience working in the electrical industry or other trade supply industry a distinct advantage.
• Experience leading an inbound customer service centre or with telephone sales.
• Experience and competence working with Microsoft Office Suite - Outlook, Word and Excel.
• Experience working with Business Management applications for customers, product and inventory information integrated.
• Experience working in a B2B distribution/warehousing business
• The ability to work autonomously and in a team situation
• The ability to meet tight deadlines
• High level organisation skills with an ability to multitask
• Good eye for detail
• Strong communication and interpersonal skills.

This is a fantastic opportunity for a skilled and motivated self-starter working as part of a close-knit team in an industry-leading organisation.

Applications only considered from NZ residents or candidates holding valid NZ working Visas.

Job benefits and perks

Subsidised health care

Participation in company wide bonus scheme