Duty Operations Manager - Auckland Airport

Summary about this job

Detail information about job Duty Operations Manager - Auckland Airport. Terms and conditions vacancy

• Do you have strong planning and organisational skills?
• Bring your experience leading operational teams in a customer facing environment
• Be part of The Journey Makers at Auckland Airport

We're Auckland Airport. The chances are you've already met us, driven into or flown out of our airport, or at least know friends or family who have. You may have wondered at times, how it all comes together. The short answer is, it's our people - The Journey Makers. We are all proudly contributing to making journeys better.

Our people come from remarkably different backgrounds, trades, and professions; we are Terminal and Airfield Operators to Property Managers, Engineers to Carpenters, Firemen to Security, Project Managers to Health and Safety Consultants. We are all proudly contributing to making journeys better.

The purpose of the Duty Operations Manager role is to proactively manage and direct Auckland Airport's Operations Centre with an emphasis on delivering operational performance with a high focus on customer service excellence, business performance, safety and security and employee engagement.

Key functions in this role:

• Responsible for the effective running of the Apron Tower, Terminals, call centre, communication, incident control and monitoring operational requirements
• Using data and other sources of business intelligence, proactively plan, manage and support the demand pipeline (passenger movements) efficiently using available resources and technology
• Ensure the Apron Tower and Operations Centre procedures are relevant and appropriate e.g. emergency incidents, general operations, Incident Control Room, Communications and Monitoring
• Maintain all regulatory requirements with special emphasis on aerodrome licensing requirements, Civil Aviation Regulations part 139 and Access Control systems
• Ensure effective communication within the Airfield Operations and Landside Operations teams and between internal/ external relationships e.g. daily briefings, internal/ external scheduled meetings
• Identifying, developing, implementing and ensuring training needs and requirements are met
• Ensuring ongoing operational efficiency whilst maintaining brand and customer service differentiation
• Continually coaching, developing, motivating and managing performance of the team

To be successful in this role you will have the following:

• Relevant tertiary qualification in aviation or logistics, or equivalent combination of qualifications and experience.
• Ideally five years' experience in an airport or outcome critical environment
• Ideally at least two to four years' experience leading operational teams in a customer facing environment
• Experience in leading multidisciplinary large complex teams including building a high performing engaged teams and a positive team culture
• Proven experience in coaching, mentoring and inspiring others to high performance
• Strong planning and organisational skills including the ability to juggle conflicting priorities in a busy, constantly changing environment

Applications for this role close on Friday, 6 July 2018.

What are you waiting for? If you have what we're looking for and you're ready for your next challenge - come join The Journey Makers.