Customer Support Represntative

Summary about this job

Detail information about job Customer Support Represntative. Terms and conditions vacancy

APL is part of the CMA CGM Group, the world's third largest container shipping company with headquarters in Marseilles, France. The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. The New Zealand group consists of CMA CGM, ANL Container Line, APL (both wholly owned subsidiaries of CMA CGM group) and a shared back office department CMA CGM Group Agencies New Zealand (CCGANZ) with centralised services in Auckland.

We now have a permanent vacancy for a Customer Support Representative in the APL Customer Support team in Auckland. Reporting to the Country Commercial Head - APL NZ, this position is responsible for providing a high level of customer service to clients, handling customer bookings and queries. The Customer Support Representative will also be responsible for documenting and analysing files/information associated with movement of imported and/or exported goods.

In this dynamic role, your responsibilities will be –

• To ensure documentation and booking process is adhered to in a timely, accurate manner for both inbound and outbound.
• To handle client queries, including charges, vessel arrival and departure times and other general enquiries.
• Processing and following up on client Import/Export bookings, including exchange of documentation and collection of charges owed.
• To ensure regular archiving of Client Services documentation.
• To liaise with the Operations teams and Sales teams regarding availability times for import and export cargo, and any client requests for free time extensions.
• Within area of responsibility, investigating and resolving terminal and depot problems which may impact upon clients.
• To ensure all systems and data update are done in accordance to required standards
• Supporting strategy on communication, documentation and visibility/value are met.
• Ensuring all cheques are processed into the system on a daily basis, and the cash report is finalised before close of business.

To be successful in this role, you MUST have –

• New Zealand citizenship and/or permanent residence.
• Excellent communication skills - both written and verbal.
• Excellent problem solving skills with the ability to foster relationships with customers. 
• Ability to multitask and work under tight deadlines. 
• Strong administration skills and excellent keyboard and computer skills. 
• Excellent telephone manners and customer oriented approach.
• Minimum 1 year experience in Shipping/Freight Forwarding/Logistics.