Head of Client Services - Takapuna
Are you a people leader looking to align yourself with a business that focuses on delivering an exceptional experience for their customers?
Summary about this job
Management
Company: Hudson New Zealand
Location: Auckland
Work type: Full Time
Salary: Bonus, Car parking, 4% KiwiSaver
Phone: +64-7-182-4129
Fax: +64-4-563-2475
E-mail: n\a
Site: n\a
Detail information about job Head of Client Services - Takapuna. Terms and conditions vacancy
- Lead a team of 15 high performing consultants within Client Services
- Successful business experiencing exponential growth
- Competitive salary package, Mon - Fri business hours
I have a very rare opportunity to join a successful, growing and well established business in a team that has a high impact within the company.
You will be responsible for the following;
- Lead a team of 15 high performing client service professionals
- Develop your team into effective multi-skilled individuals that can interact through multiple channels - inbound, email, Webchat, Social, Video calling, proactive, on boarding etc
- Foster a collaborative team approach where there is a culture of collective ownership
- Provide ongoing training for your team to assist with their learning and development plan
- Assist with the implementation of new technology and manage the positive changes this creates
- Motivate each individual to build rapport and identify key opportunities with existing clients
- Work closely with your team to ensure key projects and targets are met
- Initiate and implement creative solutions to streamline existing processes
- Manage escalated queries or concerns the team may experience
To be a part of this great team culture, you will resonate with the following attributes/ experience;
- Passionate, professional and experienced people leader
- Previous experience or an interest in working within Financial Services/ Investments
- Exposure to working or leading in a contact centre environment
- Strong coaching and mentoring skills with a passion for developing others
- Energetic and outgoing with a passion for delivering excellent customer service
- Naturally driven to achieve & comfortable with working in a multi-channelled environment
What you will receive;
- Amazing opportunity and challenge of working with a high performing team and office
- A business who heavily invests in client services, eg; new technology, headcount growth etc
- A competitive salary with an achievable bonus component
- A leadership role that can offer Work/Life balance
- A leader who offers experience, support, clear direction, trust and autonomy
- A fun, social & positive team culture where everyone shares similar values
- Be a part of a growing successful business that puts their clients first
If this sounds like an opportunity you would like to consider, please apply online using the appropriate link below. Alternatively for further queries, please contact Kathryn on [email protected] The closing date for applications will be Friday, 20 July 2018.