Quality Manager

Al menos 2 años de experiencia, jornada completa, contrato de duración determinada, salario 25.000-32.000€

Requirements

Good knowledge of call center operation and systems
-Knowledge of quality management system (SIX SIGMA)
-Good knowledge of user Helpdesk
Fluently near native spoken/written language English is compulsory. Language test is required.
-High level of knowledge of Excel
-High level knowledge of Powerpoint.
-2 years in in a leadership role, such as Supervisor

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Información detallada sobre el trabajo Quality Manager. Términos y condiciones de vacante

Funciones

We are currently looking for a Quality Manager with a high level of English for one of our projects, a leading company in Sound Electronics Brief overview of the role Improve the quality of service delivery by standardization and introduction of new methods and tools Responsibilities - Standardize quality Project for all accounts and develop a global quality plan for SELLBYTEL in order to ensure homogeneous quality approach - Support Supervisors to perform Quality improvement projects when a quality improvement opportunity is identified - Monitor performance (quality metrics) in order to identify possible deviations which indicate possible problems in accounts and indicate quality improvement opportunities - Leverage knowledge between accounts - Stay informed of the latest developments and identify new opportunities for quality improvements in SELLBYTEL - Provide support to Departments to improve quality by analyzing data and developing tools - Improve processes - Make sure processes are followed

Requisitos

Requirements Good knowledge of call center operation and systems -Knowledge of quality management system (SIX SIGMA) -Good knowledge of user Helpdesk Fluently near native spoken/written language English is compulsory. Language test is required. -High level of knowledge of Excel -High level knowledge of Powerpoint. -2 years in in a leadership role, such as Supervisor _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Se ofrece

We offer -Full-time (39 hours/week) and long-term contract -Salary: 25600Euros gross/year + up to 6400Euros gross/year in bonus + ticket restaurant card (1540) -Internal Development Program -Opportunity to join an international team