Housekeeping Supervisor - Eurong Beach Resort, Fraser Island

The Kingfisher Bay Resort Group incorporates Kingfisher Bay Resort, Eurong Beach Resort, Fraser Island Barges and Fraser Explorer Tours.

An opportunity has arisen for an experienced Housekeeping Supervisor to join our team at Eurong Beach Resort.

This is a fantastic opportunity to join a company that prides itself on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment.

As Housekeeping Supervisor you will supervise and assist with cleaning rooms to company standard.

You will be a strong leader and proven ‘all-rounder’ with a track record in successful performance management and succession planning of integrated tourism & hospitality businesses. You will have proven technical skills within, professional financial acumen and understand how to drive business performance.

Role responsibilities include, but are not limited to:

• Assistance with daily allocations of rooms and duties to team members
• Training and development of Housekeeping team members
• Daily room checks to ensure company standards are met
• Releasing rooms on time for guest check in
• Attend to guest enquiries, requests and complaints
• Monitor and maintain cleanliness standards of guest rooms
• Monitor as required the disposal of laundry and garbage
• Liaise with Maintenance and Front Office departments
• Ensure correct handling of lost property
• Ensure safe manual lifting procedures are adhered to
• Knowledge of Workplace Health and Safety procedures

To be successful you will possess:

• Previous hotel or resort cleaning experience – demonstrated industry experience
• Demonstrated people management skills
• Demonstrated experience in supervisory role
• Committed to providing exceptional customer service 
• Demonstrated experience working unsupervised 
• Proven ability to work on own initiative
• Proven ability to work under pressure and resolve problems
• Experience in motivating team members to achieve targets and outcomes
• Great time management skills and meticulous attention to detail
• Exceptional customer service skills
• Ability to effectively communicate with other resort departments
• Detailed knowledge and understanding of your chosen department
• Ability to work flexible hours
• Flair, enthusiasm and passion for your chosen department
• Proven ability to lead, train and develop a culturally diverse team
• Self-motivated and able to motivate colleagues and team members

This role is a live on island position. This is a great ongoing opportunity for the successful candidate to build a rewarding career. 

Our promise to you:

We will reward you with a remuneration package commensurate to your experience and qualifications.

We will allow you to benefit from staff discounts across hotel operations and tour experiences and will be joining a company who pride themselves on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment.

We ensure you are part of a team of hospitality and tourism professional that promotes a CARE philosophy to ALL employees.

Communication – We ensure all team members have the opportunity for regular two way communication regarding their role.

Acknowledgement – We recognise and reward good work

Responsibility – We provide you with training opportunity to succeed in your role

Experience – We encourage all team members to experience our products and services across resort and touring opportunities

Candidates will need to possess a professional outlook with an exceptional commitment to customer service and flexibility to work around a 24 hour operation.

Due to the large volume of applicants we receive, only shortlisted applicants will be contacted.

Please be aware all shortlisted candidates will be asked to complete a National Police Check.