Executive Housekeeper - Kingfisher Bay Resort, Fraser Island

Summary about this job

Detail information about job Executive Housekeeper - Kingfisher Bay Resort, Fraser Island. Terms and conditions vacancy

The Kingfisher Bay Resort Group incorporates Kingfisher Bay Resort, Eurong Beach Resort, Fraser Island Barges & Fraser Explorer Tours. An opportunity has arisen for an experienced Executive Housekeeper to join our team at Kingfisher Bay Resort.

Reporting to the Rooms Division Manager, the Executive Housekeeper will be responsible for the management of administration and operation of the entire Housekeeping Department, ensuring the cleanliness of our 152 hotel rooms, 115 deluxe villas and private houses, 10 wilderness lodges, 64 staff accommodation units and houses, and public

This is a fantastic opportunity to join a company that prides itself on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment.

Role responsibilities include, but are not limited to:

• Daily allocations of rooms and duties
• Management and training of Housekeeping team members 
• Co-ordination of workforce to meet daily deadlines
• Checking rooms to ensure a high standard
• Releasing rooms on time for guests
• Attend to guest enquiries, requests and complaints
• Monitor as required the disposal of laundry and garbage
• Liaise with Maintenance and Front Office departments
• Ensure safe manual lifting procedures are adhered to
• Management of staff rosters
• Management of  Workplace Health and Safety procedures

To be successful you will have:

• Proven experience as an Executive Housekeeper, within a Hotel / Resort environment
• Demonstrated ability to manage a large team, approximately 50 pax
• Experience in motivating team members to achieve targets and outcomes
• Great time management skills and meticulous attention to detail
• Exceptional customer service skills
• Ability to effectively communicate with other resort departments
• Knowledge with housekeeping product and O H & S compliance
• Ability to work flexible hours

This role is a live on island position. This is a great ongoing opportunity for the successful candidate to build a rewarding career. 

Our promise to you:

We will reward you with a remuneration package commensurate to your experience and qualifications.

We will allow you to benefit from staff discounts across hotel operations and tour experiences and will be joining a company who pride themselves on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment.

We ensure you are part of a team of hospitality and tourism professional that promotes a CARE philosophy to ALL employees.

• Communication – We ensure all team members have the opportunity for regular two way communication regarding their role.
• Acknowledgement – We recognise and reward good work
• Responsibility – We provide you with training opportunity to succeed in your role
• Experience – We encourage all team members to experience our products and services across resort and touring opportunities

Candidates will need to possess a professional outlook with an exceptional commitment to customer service and flexibility to work around a 24 hour operation.

Due to the large volume of applicants we receive, only shortlisted applicants will be contacted.

Please be aware all shortlisted candidates will be asked to complete a National Police Check.