Complaints and Feedback Coordinator

All vacancies of AustraliaGovernment & DefenceComplaints and Feedback Coordinator

Permanent full time position Exciting role in a progressive Council

Summary about this job

Government - Local

Company: Cumberland Council

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-4536-2195

Fax: +61-7-5169-4686

E-mail: n\a

Site:

Detail information about job Complaints and Feedback Coordinator. Terms and conditions vacancy

  • Permanent full time position
  • Exciting role in a progressive Council

About the Organisation

As a newly formed Council, Cumberland wants to build a clear and progressive vision for the future. Council’s new long-term Community Strategic Plan will focus on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our new organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change.

About the Opportunity

The Complaints & Feedback Coordinator is responsible for the development and management of Tier 1 complaints handling services and processes under Councils Complaints Management Policy. The role is responsible for the establishment and implementation of ongoing continuous improvement initiatives relating to complaints and feedback management. The role will continually review feedback and drive proactive change to minimise customer complaints and maximise customer satisfaction. This position will create an environment to differentiate the Council as an organisation that has an unrelenting focus on our customers.

To be considered for this role you must have:

  • A degree qualifications in a related field or relevant strong experience managing customer complaints, business improvement and measurement
  • Excellent interpersonal and communication skills
  • Highly developed negotiation and mediation skills

Please refer to the position description here for more details.

Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Salary: Employment is under the Local Government (State) Award. This position will receive a maximum salary of $72,000 per annum plus 9.5% superannuation. Commencement salary will depend upon qualifications, experience and competencies.

Conditions of Employment: Permanent full time position. This position will be initially located at Auburn, however there is the possibility that you may be working across Merrylands and/or Auburn worksites.

Position File Number: SP-CC-66

Enquiries: Telephone Serbo Matic on 8757 9699 for further information

Closing Date: 11:30pm, Wednesday 11 July 2017

HOW TO APPLY

To submit your application for this position, please complete the questionnaire below. On the following page you'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed. You must have the right to live and work in Australia to apply for this job.


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