Inbound Customer Service
Wetherill Park, $45K pkg, Customer Service/Order Entry star needed with fast & accurate data entry, 8 am to 4.30 pm! START ASAP!
Summary about this job
Customer Service - Call Centre
Company: Eva Wilson Consulting Pty Ltd
Location: Sydney
Work type: Full Time
Salary: $40,000 - $44,999
Phone: +61-2-2529-5598
Fax: +61-8-1980-7487
E-mail: n\a
Site: n\a
Detail information about job Inbound Customer Service. Terms and conditions vacancy
Our client is a household name located at Wetherill Park and they have a permanent position on offer for a highly experienced Customer Service professional. The team want their customers to be the happiest Mum's and Dad's in Australia so we need a passionate individual to join them. Working in a close knit team of Customer Service and Order Entry professionals, your role is imperative to the business, ensuring the efficient and accurate entry of customer orders and providing EXCEPTIONAL customer service. The role is based at Wetherill Park (car desirable as limited public transport – parking on site) and is working Monday to Friday from 8.00 am to 4.30 pm. You will be supported by a great leader who values each and every team member. This company also offers fantastic stability and a great working environment.
WHAT ARE THE DUTIES?
- Answering incoming calls to assist customers with new/existing orders with a bright and friendly attitude
- Resolving all customer issues promptly, especially with issues relating to their orders
- Ensuring the accurate and efficient data entry of all orders
- Discussing and entering orders with varying degrees of difficulty and discussing logo designs
- Checking orders to ensure prevention of errors
- Maintaining close customer relations for order clarification
- Coordinating with Sales Team and customers to ensure 100% accuracy
- Ensure payment history is communicated and discussed with customers
- PLUS MORE!
WHAT DO I NEED TO MAKE THIS HAPPEN?
- At least 2 years + experience in a customer service/order entry or call centre based role
- Have a strong passion for customer satisfaction
- Ability to multitask and remain calm under pressure
- Superb verbal and written communication skills – clear and concise
- Fast and accurate typing/data entry speeds
- Understanding of CRM's is desirable as you will be working within 3 different databases
- You need to be very computer savvy and able to adapt to constant change
- You must have strong organisational and time management skills
- Salesforce CRM experience would be beneficial but not essential
- Dedicated, loyal, team player and sense of humour is a must!
WHAT IS THE SALARY, HOURS, LOCATION ETC?
- This role is paying $45K package
- The role is starting ASAP so interviews will be held immediately (Skype and FaceTime available)
- Located at Wetherill Park – car would be essential as limited public transport
- 8.00 am to 4.30 pm
- Monday to Friday
HOW DO I APPLY?
Please send your resume to [email protected] NOW for an immediate interview in our CBD offices. As this role is based in Wetherill Park we will gladly accommodate a Skype or FaceTime interview so you don't have to come into the City.
We genuinely and sincerely appreciate the time and effort of every applicant but unfortunately we cannot physically respond to each candidate due to the number of applications we receive. Candidates that best match our client's requirements will be contacted for shortlisting and interviews. Thank you in advance.