Hardship Officer - Customer Service - Global Bank

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This global bank are recruiting for a Hardship Officer to join a highly successful team.

Summary about this job

Compliance & Risk

Company: Randstad - Business Support

Location: Sydney

Work type: Contract/Temp

Salary: $55 - $60 p.a. + Super

Phone: +61-2-7562-8893

Fax: +61-7-6392-9378

E-mail: n\a

Site:

Detail information about job Hardship Officer - Customer Service - Global Bank. Terms and conditions vacancy

  • Build your career with an international global bank
  • Endless growth opportunity as a Hardship Officer
  • Grow your Customer Service knowledge

This global bank are recruiting for a Hardship Officer to join a highly successful team. Your exceptional customer service ability along with your Hardship experience will see you succeed in this role. This 12 month fixed term contract in Parramatta will see you join a prestiages company with endless learning opportunities.


The role

The broad function of this hardship role is to take ownership of your portfolio.

Your key capabilities will be:

  • Manage a group of assigned accounts during various stages of collections
  • Follow up on current and broken payment arrangements
  • Effectively negotiable payment and repayment plans
  • To make outbound calls of relative volume
  • Handle objections and challenges
  • Adhere to deadlines
  • Monitor debt repayments and maintain relevant documentation
  • Demonstrate effective and professional communication with both internal and external stakeholders
  • Conduct proceedings in correct legal manner
  • Adhere to all company and industry policies and procedures

The Candidate

Successful candidates must satisfy the following:

  • Hardship experience is imperative
  • Must be able to work in a highly fast paced envrionment
  • Excellent communication skills - both written and verbal
  • Call centre experience is advantageous
  • Customer service experience is desireable

What’s in it for you!

  • Friendly, team work based environment
  • Put a well known bank on your CV
  • High performance, collaborative and professional culture

Please note permanent residency or Australian Citizenship is required.

Please submit your resume by applying by the 'apply' button below.

Not ready to apply? Please call Kelly Clement on 8215 1038 or email her at [email protected] if you have any questions.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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