Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

LCU is a locally-owned and operated credit union (member-owned financial institution) at Riverside Corporate Park in North Ryde, Sydney.

LCU was established in 1954 by CSIRO staff members in North Ryde. LCU started off with just 30 or so members and has grown over the years and now has over 3,000 members extending well beyond CSIRO staff and their families.

LCU prides itself on proving an exceptional level of personal service to its members, whether it is over the phone or face to face in their branch environment. This commitment to personal service results in a high level of new business referrals via existing members.

We are seeking a Customer Service Officer who is committed to providing true service experience excellence to prospective, new and existing members, that continues to differentiate LCU in the market.

The successful applicant will report to the Office Supervisor, and will have had previous member (customer) service experience, along with strong skills in relation to building and strengthening member relationships through ‘value add’ conversations and service.

The successful applicant for this role will require:

• Demonstrated ability to build and maintain strong member relationships from the first point of interaction, and to clearly identify and fulfil the member’s immediate, short and longer-term needs.
• Proven telling / cash handling ability.
• Strong knowledge of consumer finance products, related services and regulatory compliance requirements.
• Demonstrated ability to respond to member enquiries in a prompt and timely manner, with the ability to identify, investigate and solve issues that may be causing members concern.
• Strong teamwork focus and the ability to work constructively and proactively to ensure that all administrative tasks are completed accurately and within set timelines.  
• The ability to positively engage with key stakeholders and third parties as required.

The essential criteria for this role are:

• At least 3 years’ experience in a retail focussed financial services role.
• Excellent Communication Skills.
• The ability to build long term relationships with members underpinned by a desire to consistently exceed base service expectations.
• The proven ability to multi-task and work constructively in a small team environment.

For more information please contact: 

Scott Dargan on 0420 909 449.

Please forward Applications (including a cover letter and resume) by August 9  2018 to: [email protected]