Despatch/Scheduler/Work Planner

Summary about this job

Detail information about job Despatch/Scheduler/Work Planner. Terms and conditions vacancy

A great opportunity has arisen for an experienced Operations Officer with a strong work ethic to join the team in Sydney. This role reports to our Office Manager.

You’re responsible for:

• Scheduling Sky5 field technicians to Windows and Façade jobs based on availability and skill/access method and building suitability.
• Work closely with the team of Operations Managers, Site Supervisors and staff to ensure all stages of client service delivery is achieved to high standard.
• Champion of SimPRO - time and attendance and scheduling system and accountable for data integrity, management and team support.
• Client relationship management.
• Identify recurring jobs for the week/month and keep team updated/informed.
• Coordinate daily, weekly and monthly schedule with input from Operations Supervisors in advance and manage any changes made to schedule.
• Attend to client inquiries.
• Arrange third party permits where required and arrange building maintenance unit (BMU) inductions for our technicians.
• Manage multiple client portals and site inductions and issue to Sky technicians when required
• Manage reports from SimPRO.
• Proactively maintain and update database and register with technician skills/qualifications.

We're looking for:

The ideal candidate will have experience in a similar role, with mature approach along with a bright and friendly personality, highly organised to provide quality team, client and scheduling support. We pride ourselves on our high-quality work, and welcome team members who ensure these standards are met.

Essential

• Experience scheduling and coordinating staff
• Excellent relationship building skills with client and Sky5 team members
• Excellent planning and organisational skills and ability to manage change
• Excellent communication and networking skills and experience working with clients, key stakeholders, technicians and staff in a similar environment
• Strong team work and results/outcome oriented
• Solution finding and problem-solving skills
• Ability to use initiative and find solutions or escalate issues
• Polite, positive attitude, and solid work ethic
• Fosters a collaborative and supportive approach to all task
• Punctual, with strong attention to detail

Advantageous

• Proficient with SimPRO system
• Proficient in Office applications

We offer:

• Ongoing Training & Development
• Challenging, varied and rewarding work
• A competitive package
• A professional career path
• Flexible work options
• A great team culture

If you want the opportunity to work with a great team leading the way in its field, we would love to hear from you.  Please click on the 'Apply for this job' button below. Please contact us at [email protected]  for further questions.

To apply for this role, you must be legally eligible to work in Australia

A BIT ABOUT US:

We're Sky5, the most powerful force in commercial high-level building cleaning, facade maintenance and height safety services. Our mission is to be be Australia's leading commercial access solution and facade maintenance provider.

When three of the strongest and most respected names in the industry integrate, the result is Sky5. With an unparalleled degree of combined expertise, together we’re the most experienced, capable, and highly trained rope access and height safety specialists. We have 70+ employees, located in Sydney, Melbourne, Brisbane and Adelaide.  We have long term relationships with MOST of Australia’s major facilities management companies, servicing some of Australia’s largest and most prestigious buildings.

Sky5 is an Equal Opportunity/Affirmative Action Employer.

COME JOIN US. http://sky5.com.au/