Service Planner

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motivated and organized Service Planner/ Scheduler to join our service branch at Seventeen Mile Rocks.

Summary about this job

Administrative Assistants

Company: Atlas Copco Australia Pty Limited

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-7-6273-6681

Fax: +61-8-4214-4907

E-mail: n\a

Site:

Detail information about job Service Planner. Terms and conditions vacancy

  • Global leader in the Compressed Air Industry
  • Multinational and Australian market leader with inclusion in Forbes list
  • We are a proud sponsor of the 2017 / 2018 Women in Industry Award

We are looking for a motivated and organized Service Planner/ Scheduler to join our service branch at Seventeen Mile Rocks. You will be working with a dedicated team, and will have a lot of interaction with Planners doing a similar role in our other Regions.  

The Service Planner / Scheduler plans and delegates service work for technicians throughout Queensland, efficiently allocating people to service jobs at customer sites to achieve high workforce utilization while managing costs. This involves understanding customers’ service requests, translating them into work schedules and taking full ownership of labour scheduling. We plan work up to one month ahead so managing interruptions to planning is an important skill, to balance meeting customer service needs with timely and efficient resource allocation.

The key duties of this role are

  • Act as a primary contact for Service Technicians, organizing and delegating work schedules
  • Take full ownership of service workflow with responsibility for following up on progress and closure, working with the technician, the customer, and logistics team to resolve any credit, spare parts availability/returns, delays or invoicing issues
  • Handling incoming service requests over the phone and in writing
  • Maximising efficiency and minimising work in progress
  • Be the information liaison between the Regional Manager, Field Service Technicians and customers

The key attributes and previous experiences for this role are

  • Strong Planning and administration skills.
  • Experience in a fast paced workshop / engineering or service operation.
  • Intermediate PC skills with knowledge of Lotus notes, BPCS and CRM platform desirable.
  • High level of ability in working with databases and proprietary programs.
  • Dedication to providing high level Customer Service.
  • Able to challenge existing work practices and bring ideas to improve them.

You will be given full training on our systems and processes; we operate on well-defined protocols, which we are always seeking to improve on, so a logical approach combined with a continuous improvement mentality are a must.

In addition to being able to deliver professional administration and excellent planning, candidates will be team players with a strong commitment to Health and Safety, Quality and Environment policies and procedures.

Pre-employment medical, drug and alcohol screening, as well as employment background checks will be conducted.

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